The roles

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It’s all about teamwork at Nationwide. And nowhere more so than in our branch network. People here constantly refer customers to each other, lend support wherever it’s needed and work together to make sure customers get the products and services they need. Most openings are in our branches but we sometimes also recruit into Area roles.

Branch-based roles

Most people join us as a Customer Representative welcoming customers into the branch, handling their day-to-day needs and spotting sales leads whilst providing excellent customer service.

Or they could start out as a Customer Account Manager selling most of our products – everything from credit cards and loans to savings accounts and insurance – building strong relationships, meeting achievable targets and generating leads whilst being focused on providing a great service.

From here there are many other roles to progress into. We recruit from outside Nationwide into all our roles. For many, you don’t need financial services experience. What’s key is a strong background in sales, customer service or management. Bring us the right blend of skills and attitude and we’ll give you all the training you need.

Area roles

We’ve split the UK into 25 Areas. Each has an Area Director, two District Sales Managers and a number of Area Sales Managers. District Sales Managers manage six to ten branches each. Area Sales Managers manage teams of Mortgage Consultants or Senior Financial Consultants.

Area staff are based in an Area office but travel regularly to visit branches.