Customer Host
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Graeme Hughes - Group Director HR, Customer Experience and Corporate Affairs
First impressions really count and for many of our customers the first person they meet when they walk in to a branch is a customer host. So what makes a successful customer host? It’s somebody who is incredibly pro-active who loves talking to customers and wants to find out how we can genuinely help them. So if you’re that type of person come and work for Nationwide
As the first person our customers meet when they come into a branch, you’ll deal with customer enquiries, identify customer needs and sales opportunities, and refer customers to Customer Account Managers, Financial Consultants/Mortgage Consultants or Senior Financial Consultants where appropriate. You might even complete a sale yourself.
Taking the initiative will be second nature to you as you speed up queues, handle some of the more complex enquiries yourself and deliver excellent customer service – always following rules around risk and compliance to the letter. And, of course, you’ll love meeting and getting to know people.
A generous bonus scheme will reward you for making referrals that lead to sales, contributing to the branch team performance and meeting compliance and behaviour standards.
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