Customer Service Manager
Search All Jobs
Show Transcript
Graeme Hughes - Group Director HR, Customer Experience and Corporate Affairs
The customer service manager role is a key leadership role within the branch network. To be successful you’ve got to be passionate about people, both our customers and our own teams, because you’ll be there to role model those behaviours, be out in the banking hall talking to customers and showing what really fantastic customer service looks like and you’ve got to make sure we can develop this skills in our staff to be able to do that day in day out, so that our fantastic reputation for customer service is always enhanced. So if you’re that type of person please come and talk to us.
A flexible, versatile, multi-tasker who knows how to get the best out of people, you’ll make sure your branch hits its targets while maintaining strict quality and compliance standards. That means training your team thoroughly – showing them how best to handle queries and identify customer needs, and keeping their product knowledge up to date.
At the same time, you’ll support the Branch Manager by doing your bit to help customers in the banking hall, planning activities to drive sales and making sure we’re always staffed up to cover busy periods. And on top of all that, you’ll make sure your team works efficiently in line with our Treating Customer Fairly principles and FSA regulations.
Take our quiz
Find out if our customer service manager role is right for you.