It's all about teamwork at Nationwide. And nowhere more
so than in our branch network. People here constantly refer
customers to each other, lend support wherever it's needed and work
together to make sure customers get the products and services they
need. Most openings are in our branches but we sometimes also
recruit into Area roles.
Branch-based roles
Most people join us as a Customer Representative welcoming
customers into the branch, meeting their day-to-day needs whilst
providing an excellent customer service.
Or they could start out as a Customer Account Manager
identifying the needs of the customers across a range of our
products - everything from credit cards and loans to savings
accounts and insurance - building strong relationships, meeting the
needs of the customer whilst being focused on providing a great
service.
From here there are many other roles to progress into. We
recruit from outside Nationwide into all our roles. For many, you
don't need financial services experience. What's key is a strong
desire to deliver the right product to meet the needs of the
customer. Bring us the right blend of skills and attitude and we'll
give you all the training you need.
Area roles
We've split the UK into 25 Areas. Each has an Area Director, two
District Managers and a number of Area Managers. District Managers
manage six to ten branches each. Area Managers manage teams of
Mortgage Consultants or Senior Financial Consultants.
Area staff are based in an Area office but travel regularly to
visit branches.
