As more and more of our customers opt to deal with their
finances over the phone, our contact centres play an increasingly
important part in building customer relationships.
Our contact centres employ some 1,200 local people and handle
around 25,000 calls and emails every day.
But they don't just deliver a great service to customers.
Because we're committed to keeping all our Contact Centres in the
UK, they're also first-class local employers. As well as Sheffield,
we have contact centres in Northampton, Swindon and Wakefield. And
we're delighted to say that people like working at all of them. In
fact, employee retention at these Contact Centres is one of the
best among financial services call centres in the UK.
Our Sheffield Contact Centre is right in the city centre, next
to City Hall. A modern, refurbished building, it's spacious, bright
and equipped with break rooms, free internet access and even Sky