We don't just deliver a great service to customers. Because
we're committed to keeping all our Contact Centres in the UK,
they're also first-class local employers.
We have a number of contact centres that are located in
Bournemouth, Dunfermline, Northampton, Sheffield, Swindon and
And we're delighted to say that people like working in all of
them. In fact, among financial services call centres in the UK our
people stay the longest.
We have two main types of job within our call centres:
Dunfermline, Northampton, Sheffield, Swindon &
Being a people person is key, you'll be taking that first initial
call from our customer, so you'll need to listen and understand
what the query is by asking the right questions, then resolve this
for the customer. By taking ownership and
communicating clearly to the customer so they understand what
you have done for them, so they'll leave the call knowing we've
done everything possible to help them.
Collection and Recoveries
Bournemouth & Northampton
We work with our customers whose mortgages, loans or personal bank
accounts have fallen behind and help them face up to their
financial obligations. Working here can and will be challenging,
but in overcoming these challenges, we help our customers stay in
their homes and repay their unsecured debts.
Northampton, Swindon & Wakefield
We provide expert advice on our range of Mortgage and Banking
products. Whether customers are buying the home of their dreams or
looking for advice on an insurance product, you'll be dealing with
customers and work out how to best meet their needs.
Whether you're working in our Mortgage team and using your CeMAP
qualification to the full, or advising customers on some of our
award winning financial banking products, we'll provide you with
all the training you need to deliver a first class service.
Click here to find out
Bournemouth, Dunfermline &
This is our exciting new channel that enables centrally based
Mortgage Consultants (CeMap Qualified), Financial Planning Managers
(DipFA qualified) and Personal Banking Managers to hold interviews
using video conferencing capabilities. Essentially beaming
themselves into a branch anywhere in the UK.
Click here to find out
Click the town names to left, for more detail about the
building, location, and the jobs on offer. If you have any
questions, feel free to get in touch on Twitter or Facebook.