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Discover career opportunities at the world's largest building society.

Contact centres

You change people's lives for the better. We do the same for yours.

We don't just deliver a great service to customers. Because we're committed to keeping all our Contact Centres in the UK, they're also first-class local employers. 

We have a number of contact centres that are located in Bournemouth, Dunfermline, Northampton, Sheffield, Swindon and Wakefield.

And we're delighted to say that people like working in all of them. In fact, among financial services call centres in the UK our people stay the longest.

We have two main types of job within our call centres:

Customer Services

Dunfermline, Northampton, Sheffield, Swindon & Wakefield
Being a people person is key, you'll be taking that first initial call from our customer, so you'll need to listen and understand what the query is by asking the right questions, then resolve this for the customer. By taking ownership and communicating clearly to the customer so they understand what you have done for them, so they'll leave the call knowing we've done everything possible to help them.

Collection and Recoveries

Bournemouth & Northampton
We work with our customers whose mortgages, loans or personal bank accounts have fallen behind and help them face up to their financial obligations. Working here can and will be challenging, but in overcoming these challenges, we help our customers stay in their homes and repay their unsecured debts.

Direct Distribution

Northampton, Swindon & Wakefield
We provide expert advice on our range of Mortgage and Banking products. Whether customers are buying the home of their dreams or looking for advice on an insurance product, you'll be dealing with customers and work out how to best meet their needs.

Whether you're working in our Mortgage team and using your CeMAP qualification to the full, or advising customers on some of our award winning financial banking products, we'll provide you with all the training you need to deliver a first class service.

Click here to find out more.

Nationwide NOW

Bournemouth, Dunfermline & Northampton
This is our exciting new channel that enables centrally based Mortgage Consultants (CeMap Qualified), Financial Planning Managers (DipFA qualified) and Personal Banking Managers to hold interviews using video conferencing capabilities. Essentially beaming themselves into a branch anywhere in the UK.

Click here to find out more.


Click the town names to left, for more detail about the building, location, and the jobs on offer. If you have any questions, feel free to get in touch on Twitter or Facebook.