As more and more of our customers opt to deal with their
finances over the phone, our contact centres play an increasingly
important part in building customer relationships.
Our contact centres employ some 1,200 local people and handle
around 25,000 calls and emails every day.
But they don't just deliver a great service to customers.
Because we're committed to keeping all our Contact Centres in the
UK, they're also first-class local employers. We have four
contact centres that are located in Northampton, Swindon,
Sheffield and Wakefield. And we're delighted to say that
people like working at all of them. In fact, employee retention at
these Contact Centres is one of the best among financial services
call centres in the UK.