You're likely to launch your career with us as a Customer
Service Consultant. Answering around 75 calls a day, each lasting
about 5-7 minutes, you'd offer first-rate customer service through
identifying the right product or service to meet the needs of the
customer.
Customer Service Consultants do everything possible to help
customers manage their finances better. That can mean taking care
of anything from an address change or opening an account to
handling an overdraft request. You'll also generate new leads for
our Customer Consultants by identifying whether customers would
benefit from any other products.
When it comes to delivering great service, personality makes all
the difference. Each customer is an individual with their own
specific needs and the way you communicate with them directly
affects how they think and feel about us. So, rather than financial
services experience, you'll need the ability to listen, empathise
and inspire confidence. If you also have loads of initiative and PC
skills plus the determination to deliver a great service, our
training will teach you the rest.
