There are many things that make life as a Customer Sales Consultant in our Northampton contact centre especially rewarding. You’ll be promoting competitive, award-winning products ranging from insurance to mortgages. All calls are inbound and there’s absolutely no cold calling.

Prove your ability and there's the potential to move up in the company and enjoy the chance of earning a quarterly bonus. While there is pressure to hit targets, we also focus on building relationships with our customers. By working out which of our products best meet their needs and helping them get the most from their relationship with Nationwide.

But answering call after call from people interested in our products all day long can be tough (and making sure they get exactly the right product for them, doubly so). However, we set challenging, but achievable sales targets, and give bonuses for meeting them.

Financial services experience isn’t essential as long as you're confident, determined, a great communicator and, above all, able to build rapport with customers. Bring us qualities like these and we’ll give you all the training and support you need to do a great job.

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Find out if our customer sales consultant role is right for you.

Customer Service Consultants do everything possible to help customers manage their finances better. That can mean taking care of anything from an address change or opening an account to handling an overdraft request. You’ll also generate new leads for our Customer Sales Consultants by identifying whether customers would benefit from any other products. There are targets, but they’re in place to motivate you.

It’s a role where personality makes all the difference. Each customer is an individual with their own specific needs and the way you communicate with them directly affects how they think and feel about us. So, rather than financial services experience, you’ll need the ability to listen, empathise and inspire confidence. If you also have loads of initiative and essential PC skills plus the determination to deliver a great service, our training will teach you the rest.

There are also other roles, such as team managers and trainers, which call for specific experience.

Each role calls for different skills, but enthusiasm, helpfulness and teamwork are important across the board.

Take our quiz

Find out if our customer service consultant role is right for you.

Accidents, bereavements, work problems, simple absent-mindedness – there are many reasons why our customers might miss their repayments. And if events spiral out of control, the money problems they create can seem insurmountable. By getting to the heart of the matter though, you can shrink those problems right back down to size.

Shrinking other people's money worries down to size is hugely satisfying.

It calls for a particular blend of skills. Assertiveness, tact, energy and sensitivity produce the best results. They’ll help you adapt your approach to the circumstances of each case, break down barriers, gain trust and find an appropriate solution. And the more successful you are at reaching an agreement, the more you’ll be rewarded.

We won’t pretend it’s easy. Customers can be upset, worried and even angry. But whether you join us as a Collections Adviser or a Senior Debt Negotiator – handling the more difficult cases –

You can expect thorough training, endless support and a fantastic working environment.

And of course, there’s a huge amount of job satisfaction in giving people less to worry about.

Join our team full-time and you’ll work flexible 8am - 8pm shifts including alternative Saturdays 9am-12pm. Join part-time and you’ll work at least three evenings a week plus alternative Saturdays 9am-12pm.