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As more and more of our customers opt to deal with their finances over the phone, our contact centres play an increasingly important part in building customer relationships.

Our contact centres employ some 1,200 local people and handle around 25,000 calls and emails every day.

But they don’t just deliver a great service to customers. Because we’re committed to keeping all our Contact Centres in the UK, they’re also first-class local employers. As well as Northampton, we have contact centres in Swindon, Sheffield and Wakefield. And we’re delighted to say that people like working at all of them. In fact, employee retention at these Contact Centres is one of the best among financial services call centres in the UK.

We’re committed to keeping all our call centres in the UK.

In Northampton there's a Nationwide Direct centre (which covers Customer Sales and Service) and a Lending Control centre (where Collections Advisers and Debt Negotiators handle calls). This makes it one of our largest contact centres, employing some 350 people. They all enjoy a bright, spacious environment that boasts some exceptional facilities – including an on-site gym, a hair and beauty salon and an internet café.