Jo - Sales Consultant

I'm Jo, I'm a Sales Consultant in Direct Sales, the Call Centre for nationwide. I've worked for nationwide for five years, I've been in direct sales for the last 18 months. The best thing has got to be the bonus structure, fantastic rewards if you do well. If you're a top performer then you can earn quite a lot of money in the sales department. In the past six months I've earned £4000 in bonuses so yeah, its quite good. Being in a sales role there's obviously targets. In this current market, with selling mortgages it's been quite tough so I've had to work really hard to achieve target. The training in direct is really structured. You'll do a week training and then you'll go into the office with work support and you'll actually put what you've learnt into practice. and then you'll go back into the classroom environment and learn your next skills before going back into the office and putting them into practice. Its certainly a very friendly environment to work in. there's people from different backgrounds, people from all different cultures, so there's a good mix of people definitely.

Chris - Senior Customer Consultant

My name's Chris and I'm one of the Senior Customer Consultants in Direct Service. The 9 to 5 role is taking calls from customers calling with queries about their mortgages, insurance, bank accounts, savings accounts. The senior part of it is I will take on the complaint calls if we've made a mistake or there is a problem with a customer, that's when I'll become involved and we'll try and resolve a customer's complaint as quickly and efficiently as possible. The team atmosphere we've got in the call centre is brilliant. Everything changes every day, but the way it's managed on the call centre is really good, it's fast paced, but its so relaxed, we get on as a team.