Laura - Customer Consultant

Hi my name's Laura and my job title is Customer Consultant. I've only just recently started so to begin with I was just purely on account balance and lost and stolen cards. I have recently been back into training so I'm looking into overdrafts for people, refunding their charges, internet banking problems, again still with the account balance and cards, but its more focused now on what we can offer for the customer and looking for opportunities to give them things that will benefit them. The best thing about the job I think is the environment. I do really enjoy the job but I also really like the environment, like the team I work on, we all started together so we all get on really well. There's a bit of friendly banter and it is challenging, we all sort of go against each other with targets and things like that. The job as well, I do like dealing with the public and customers on a day-to-day basis. It's nice to just have a chat with people.