Clare - Customer Service Consultant

The area of the business I work in is where customers phone in and we're the first point of contact. We deal with any queries the customers might have, so on a daily basis you could be extending an overdraft, giving an account balance or dealing with a complaint that you may need to pass on or you may be able to just sort out from the first point of contact. So, it's very varied and you just chat with customers on a daily basis. The thing I love most about the job I'm doing is that no two days are ever the same. You don't know who you're going to get on the end of the phone from call to call, and chatting with people all day long is lovely, especially when the customers go away happy which is what our main aim is.