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As more and more of our customers opt to deal with their finances over the phone, our contact centres play an increasingly important part in building customer relationships.

Our contact centres employ some 1,200 local people and handle around 25,000 calls and emails every day.

But they don’t just deliver a great service to customers. Because we’re committed to keeping all our Contact Centres in the UK, they’re also first-class local employers. As well as Swindon, we have contact centres in Northampton, Sheffield and Wakefield. And we’re delighted to say that people like working at all of them. In fact, employee retention at these Contact Centres is one of the best among financial services call centres in the UK.

Our Swindon Contact Centre is one of our largest and is housed in a brand new, light and airy building set in beautifully landscaped parklands overlooking the Wiltshire countryside.