There are many things that make life as a Customer Sales Consultant in our Wakefield contact centre especially rewarding. You’ll be promoting competitive, award-winning products ranging from personal loans to insurance. All calls are inbound and there’s absolutely no cold calling.

Prove your ability and there’s the potential to move up in the company and enjoy the chance of earning an uncapped monthly bonus. While there is pressure to hit targets, we also focus on building relationships with our customers. By working out which of our products best meet their needs and helping them get the most from their relationship with Nationwide.

But answering call after call from people interested in our products all day long can be tough (and making sure they get exactly the right product for them, doubly so). However, we set challenging, but achievable sales targets, and give bonuses for meeting them. Prove your ability and there's the potential to move up in the company and enjoy the chance of earning a quarterly bonus.

Financial services experience isn’t essential as long as you're confident, determined, a great communicator and, above all, able to build rapport with customers. Bring us qualities like these and we’ll give you all the training and support you need to do a great job.

Gain experience and you could find yourself moving onwards and upwards swiftly.

Take our quiz

Find out if our customer sales consultant role is right for you.

Customer Service Consultants do everything possible to help customers manage their finances better. That can mean taking care of anything from an address change or opening an account to handling an overdraft request. You’ll also generate new leads for our Customer Sales Consultants by identifying whether customers would benefit from any other products. There are targets, but they’re in place to motivate you.

When it comes to delivering great service, personality makes all the difference.

It’s a role where personality makes all the difference. Each customer is an individual with their own specific needs and the way you communicate with them directly affects how they think and feel about us. So, rather than financial services experience, you’ll need the ability to listen, empathise and inspire confidence. If you also have loads of initiative and essential PC skills plus the determination to deliver a great service, our training will teach you the rest.

• Your development options include:
• Senior Customer Sales Consultant
• Quality Managers
• Team Manager
• On Site Trainer
• Remote Monitor (listening in to phone calls to coach, control quality and ensure compliance)

You could also move into our Sheffield Contact Centre.

Take our quiz

Find out if our customer service consultant role is right for you.