Distribution Channels
Two of the main areas within Distribution Channels are Central Retail, and Service and Performance. Central Retail, which is home to our telephone, internet and ATM teams, uses a multi-channel approach to provide customers with more ways in which to do business with us. Offering customers greater choice enhances our overall service, and allows us to drive business growth and profitability.
Service and Performance, provides support for all our distribution channels. This involves improving the customer and employee experience across a variety of areas, ensuring we have shared operational and performance standards, and making our activities simpler and more rewarding. All of which makes us a stronger, more unified building society and creates shared confidence in our growing commercial success.
Graduates
As a graduate within Distribution Channels you’ll gain an excellent grounding in customer services. If you join the Central Retail programme, you’ll be exposed to everything from how we sell and service business online, to customer-facing front-line operations and transformational projects. These projects include upgrading technology to make our processes more efficient, and improving the customer experience. You’ll also manage a contact centre team and see first-hand how we generate and service profitable business.
If you’re part of our Service and Performance programme, you’ll work on delivering diverse projects that drive business performance and improve customer service in order to help Nationwide become the number one financial services provider in the UK. These projects will bring you in contact with customers on all levels and can have budgets in the tens of millions of pounds. You’ll gain experience across a range of business areas, including employee engagement and enablement, service improvement (achieving customer satisfaction targets) and distribution development (planning and building complex business architecture projects). Either way, you’ll work on a variety of change and customer experience projects, not to mention business initiatives. Just as importantly, we’ll support you to gain a Prince2 project manager qualification or any other qualifications that will benefit you and the business.
Requirements
To join, you’ll need a 2:1 degree in any discipline and 260 UCAS points (excluding general studies) or the equivalent.
A team player with excellent interpersonal skills, you’ll need a genuine passion for people management and improving the customer experience.
