Lending Control
Lending Control has two main aims: to help people in financial hardship keep hold of their property, and to minimise losses to the business. With loan books of £99.9bn in mortgages, £47m in loans, £1.1bn in credit cards and £185m in current accounts, it’s something we take very seriously. From the moment a customer anticipates difficulties to the sale of a property in possession, we work with customers to rehabilitate their mortgage, personal loan, current account overdraft or credit card. Always with the aim of helping customers avoid the most serious act that could be taken against them – the possession of their property.
It’s a complex process, one that requires both honesty and sensitivity, and it’s led by one of three teams. The first, the Front End Collections team, proactively manages pre- and early-arrears cases across all of our retail financial products. The second, our Higher Delinquency Collections team, focuses on more serious cases, providing solutions that enable customers to manage their own debt. If one of these two teams is unable to find a resolution, then our Recoveries team manages the next stage. In the case of mortgages, this involves either litigation, possession or sale actions, while in the case of personal loans, credit cards and current account overdrafts, this involves sourcing a third party debt management supplier.
Graduates
Based mainly in Northampton and Bournemouth – and sometimes with our legal team in Swindon – you’ll gain extensive arrears management experience and practical insight into all risk-based financial products. More than that though, you’ll receive an excellent grounding for future senior management roles.
As a graduate you’ll be in regular consultation with our Risk, Finance and Legal departments, working on any number of tasks. One of these could be helping to develop cross-divisional cost-optimisation initiatives. For example, current lending policy affects how many unpaid loans we’ll have in the future, so you could collaborate with our product teams to discuss how to minimise arrears. In addition to managing a range of third party suppliers, you could also help manage projects that enhance our telephony infrastructure in order to maximise the collection activities of accounts in arrears.
Requirements
To join, you’ll need a 2:1 degree in any discipline and 260 UCAS points (excluding general studies) or the equivalent.
Highly analytical with a strategic awareness of financial trends, you’ll be able to think ahead and determine how what happens today will affect the market in three months’ time.
For further information, visit the Lending Control page on our main site.
