Contact centres
Be the voice of Nationwide
As more and more of our customers opt to deal with their finances over the phone, our contact centres play an increasingly important part in building customer relationships. Known as Nationwide Direct, they employ some 1,200 people and handle around 25,000 calls and emails a day between them.
But they don’t just deliver a great service to customers. Because we’re committed to keeping all our contact centres in the UK, they’re also first-class local employers. Currently we have six contact centres and we’re delighted to say that people like working at all of them. In fact, employee turnover at these contact centres is one of the lowest among financial services call centres in the UK.
The locations are:
- Bournemouth
- Northampton
- Sheffield
- Swindon
- Swansea
- Wakefield
Our Swindon and Northampton contact centres are our largest.
The roles
People in our contact centres talk to our customers over the phone. Whether they’re selling new products or simply delivering an efficient, informed service, their job is to build rapport, capitalise on their eye (and ear) for detail and make sure customers get the most from Nationwide. If you’re keen to progress, there’s plenty of scope to develop your career in other areas of the business as well.
There are two main types of role:
- Customer Sales Advisers – full-time and part-time - Handling inbound calls, they match customers to exactly the right product for them.
- Customer Service Advisers - full-time and part-time - They help customers manage their finances better by taking care of everything from an address change to an overdraft request.
Gain experience in one of these roles and you could find yourself moving onwards and upwards swiftly.
Your development options include:
- Team Manager
- On Site Trainer
- Remote Monitor (listening in to phone calls to coach, control quality and ensure compliance)
- Senior Sales Adviser
- Mortgage Specialist