About admin roles

Deliver support that's 100 percent accurate.



Your support matters

There are all kinds of admin roles at Nationwide. You could work anywhere in our Head Office, in our regional offices or in our dedicated admin centres. Together, our admin roles provide essential support for our customers, branch network (Nationwide Retail) and contact centres (Nationwide Direct).

Most roles involve processing work, with peaks and troughs of activity when we launch new products or change our rates. We’re making everything as automated as possible but, whatever your role, you’ll still be key in making sure everything we write, amend, update, send or file is 100% accurate.

It may be back-office work, but in many cases it still involves a lot of telephone contact with customers. And whether you’re checking details, progress chasing or keeping a customer updated, you’ll be as warm and friendly as you are accurate and efficient.

How we’re organised

There are admin roles found throughout our Specialist Functions area as well as in the following admin areas:

  • Payment Services - processes automated and manual payments for 13 million customers.

  • Banking and Savings - administers all new and existing banking and savings products.

  • Mortgage Administration - administers all new and existing mortgage products.

  • Lending Control - collects and recovers all overdue accounts across all secured and unsecured products.

  • Strategy & Support - supports our operational departments by delivering strategic business initiatives.
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