Our commitment to you
At all stages of the selection process we will keep you informed about your progress.
What happens to your application?
How do we keep you informed?
When will you hear?
Keeping your details on file?
We welcome your comments
What happens to your application?
We will acknowledge your initial online application automatically. From then on your application will be handled by professionally trained and experienced staff who will consider it fairly and in accordance with our commitment to equal opportunities.
How do we keep you informed?
We understand that knowing exactly what is happening to your application is important to you. You may contact 0800 1690 100 (Mon - Fri, 9am - 5pm), with any queries or concerns that you may have, and can expect a quick and helpful reply. On occasions, candidates' applications may need to be kept on hold, but if this happens, we will regularly update you - and you are always welcome to call us for an update.
Before any assessment, we will send you details you may need, such as time, venue and travel information. We understand that you may be anxious about the assessment, so we will describe what is involved and how long it will take. We will also include a number that you can call for further assistance or to let us know if you have special needs or requirements. Above all, we want to ensure that your time with us is as comfortable as possible.
When will you hear?
We will update you on your assessment within five working days and let you know what happens next.
Keeping your details on file?
There may be occasions when we have been impressed by what we have read in your application or seen of you, but are not able to offer you employment on this occasion. It could be that there isn't a specific job in the area in which you are interested, or we have already filled the positions. In that case, with your consent, we'll hold your details on our career database for up to a year (except for Northern Ireland applicants where information will be kept for up to five years for monitoring purposes). Within this period, should any vacancy arise to which we feel you would be suited, you'll automatically be considered and we will contact you to see if this is of interest to you.
We welcome your comments.
We welcome your feedback on how we are doing, and will send you a form at the end of the selection process for your comments. Your views are essential in helping us see things from your perspective and how we can make improvements to your experience as a candidate.
If for any reasons you are unhappy with our service,
please contact:
Head of Recruitment
Nationwide Building Society
Nationwide House
Pipers Way
Swindon
SN38 1NW
We commit to respond and investigate any concerns immediately.