Customer Service Adviser - Payment Services

Dealing with payment processes, and handling any concerns or complaints from customers, you’ll make sure requests go through as and when they should. It’s vital to protect customer data, so you’ll always put the required controls into practice and focus closely on quality.

Little things make a big difference when it comes to financial services. Like a Direct Debit request that goes through without a hitch. A discrepancy on a cheque that’s picked up fast. Or an enquiry from a customer that’s resolved at the first point of contact. If you can handle responsibilities like these quickly, efficiently and enthusiastically, you’ll exceed expectations and enhance our reputation.

It’s work that demands accuracy plus strict adherence to guidelines and compliance regulations. Making sure payments go through as and when they should involves keying in a lot of data and gathering vital information. It also calls for the confidence and communication skills to deal with customers by letter or over the phone, liaise with other banks and handle calls from our branches or contact centres.

Join us in Payment Services and you’ll be based in our Head Office in Swindon.