The roles
We have branch-based roles and area roles.
Branch-based roles
It’s all about teamwork at Nationwide. And nowhere more so than in our branches. People here have differing levels and areas of expertise and constantly refer customers to each other, lend support wherever it’s needed and work together to make sure customers get the products and services they need. All about
branch-based roles
Branch-based roles
Customer Representatives play a vital role in our branches. Working with other members of the branch team, they make sure customers not only enjoy great service but that we also meet their financial needs in the most appropriate way. More about Customer Representatives.
Customer Account Managers take customer service to the next level. Thanks to their thorough understanding of our whole range of products and services, they can help customers choose the best solution for their needs. More about Customer Account Managers.
Customer Hosts are the first people customers meet when they enter our branches. As a host, you will be largely involved in dealing with customer enquiries, identifying customer needs and referring customers to sales colleagues where appropriate. More about Customer Hosts
If you’re a flexible, versatile, multi-tasker who knows how to get the best out of people, you’ll thrive in this role. For as well as leading and motivating a team of Customer Representatives, you’ll support the Branch Manager and do your bit to help customers in the banking hall - more about Customer Service Managers
Selling some of the best mortgage products in the industry, you’ll meet with customers to work out their exact mortgage needs and how best to meet them. While mortgages will be your specialty, you’ll also advise on everything from credit cards to insurance policies - more about Financial Consultants/Mortgage Consultants.
No hard sell. No rush for commission. A Senior Financial Consultant’s role at Nationwide is certainly different. The focus is on exceeding targets by building an open, honest relationship with customers and making profits without compromising integrity - more about Senior Financial Consultants.
It’ll be your job to help boost business in key branches. How? By freeing up the Senior Branch Manager and Customer Service Manager so they can spend more time coaching their teams, growing sales and making the banking hall run even more effectively - read more about Operations Managers
When you take charge of one of our branches, you take responsibility for everything: leading people, driving sales, hitting targets, meeting standards, auditing our performance against FSA regulations – and, of course, keeping customers happy - more about Branch Managers.
You’ll not only have proved you can lead, you’ll have shown you can develop others. What’s more, your excellent track record of business achievement will be backed by impressive experience in sales management and target achievement- more about Senior branch managers.
Area roles
We’ve split the UK into 43 Areas. Each Area has an Area Director, two District Sales Managers and a number of Area Sales Managers. Area staff are based in an Area Office but travel regularly, visiting branches. District Sales Managers manage six to 10 branches each. Area Sales Managers manage teams of Financial Consultant/Mortgage Consultants or Senior Financial Consultants. All about
area roles.
Area roles
You’re well-organised. You never overlook a detail. And you’re an accomplished administrator. Apply those qualities in this role and you can make a huge difference to sales in your Area – without selling a thing - more about Area Support Assistants.
You’ll have a team of up to 12 Financial Consultants/Mortgage Consultants or Senior Financial Consultants. You’ll spend a minimum of a day with each of your team every month, sitting in on interviews, checking cases are properly written up, reviewing regulations and compliance, and developing sales skills through one-to-one coaching.more about Area Sales Managers.
Responsible for between six and 10 branches, you’re the person Branch Managers will look to for motivation, advice and coaching - more about District Sales Managers.
The business and operational risks associated with financial services are many. The stakes are huge. And the standards set by the regulations and guidelines are high. All of which means that this influential specialist role – minimising risk across a number of Areas, branches and branch agencies – is absolutely critical - more about Regional Risk Managers.
You’ll certainly be influential in this role. Responsible for the performance of around 16 branches, you’ll maximise business across your Area, drive standards of customer service even higher and enforce strict compliance with regulatory controls - more about Area Directors.
