Branch-based roles
It’s all about teamwork at Nationwide. And nowhere more so than in our branches. People here have differing levels and areas of expertise and constantly refer customers to each other, lend support wherever it’s needed and work together to make sure customers get the products and services they need. Knowing you’re making your customers – not your shareholders – better off is a great feeling, and one you’ll enjoy whether you’re just starting out with us or you’ve worked your way up to a senior role.
Most people join us as Customer Representatives welcoming our customers into the branch, dealing with all their day-to-day needs and identifying sales leads.
Or they could start out as Customer Consultants selling most of our products – everything from credit cards and loans to savings accounts and insurance – building strong relationships, meeting achievable targets and generating leads.
From here there are many other roles to progress into or consider. We recruit from outside Nationwide into all our roles. For many, you don’t need financial services experience. What’s key is a strong background in sales, customer service or management. Wherever you’ve gained your experience, if you have the right blend of skills and attitude we will invest in training you for a career at Nationwide.
Customer Representatives play a vital role in our branches. Working with other members of the branch team, they make sure customers not only enjoy great service but that we also meet their financial needs in the most appropriate way. More about Customer Representatives.
Customer Account Managers take customer service to the next level. Thanks to their thorough understanding of our whole range of products and services, they can help customers choose the best solution for their needs. More about Customer Account Managers.
Customer Hosts are the first people customers meet when they enter our branches. As a host, you will be largely involved in dealing with customer enquiries, identifying customer needs and referring customers to sales colleagues where appropriate. More about Customer Hosts
If you’re a flexible, versatile, multi-tasker who knows how to get the best out of people, you’ll thrive in this role. For as well as leading and motivating a team of Customer Representatives, you’ll support the Branch Manager and do your bit to help customers in the banking hall - more about Customer Service Managers
Selling some of the best mortgage products in the industry, you’ll meet with customers to work out their exact mortgage needs and how best to meet them. While mortgages will be your specialty, you’ll also advise on everything from credit cards to insurance policies - more about Financial Consultants/Mortgage Consultants.
No hard sell. No rush for commission. A Senior Financial Consultant’s role at Nationwide is certainly different. The focus is on exceeding targets by building an open, honest relationship with customers and making profits without compromising integrity - more about Senior Financial Consultants.
It’ll be your job to help boost business in key branches. How? By freeing up the Senior Branch Manager and Customer Service Manager so they can spend more time coaching their teams, growing sales and making the banking hall run even more effectively - read more about Operations Managers
When you take charge of one of our branches, you take responsibility for everything: leading people, driving sales, hitting targets, meeting standards, auditing our performance against FSA regulations – and, of course, keeping customers happy - more about Branch Managers.
You’ll not only have proved you can lead, you’ll have shown you can develop others. What’s more, your excellent track record of business achievement will be backed by impressive experience in sales management and target achievement- more about Senior branch managers.
