Customer Service Manager

If you’re a flexible, versatile, multi-tasker who knows how to get the best out of people, you’ll thrive in this role. For as well as leading and motivating a team of Customer Representatives, you’ll support the Branch Manager and do your bit to help customers in the banking hall.

Critically, you’ll make sure your branch meets or exceeds its sales targets while maintaining strict quality and compliance standards. That means training your team thoroughly – showing them how best to handle queries and identify customer needs, and keeping their product knowledge up to date.

You’ll also plan activities to drive sales of specific products and make sure we’re always staffed up to cover busy periods. And, on top of all this, it’ll be down to you to ensure your team works efficiently in line with our Treating Customer Fairly principles and FSA regulations.