Our contact centres

Add the personal touch over the phone



As more and more of our customers opt to deal with their finances over the phone, our contact centres play an increasingly important part in building customer relationships. Known as Nationwide Direct, they employ some 1,200 people and handle around 25,000 calls and emails a day between them.

But they don’t just deliver a great service to customers. Because we’re committed to keeping all our Contact Centres in the UK, they’re also first-class local employers.

We have contact centres in Bournemouth, Northampton, Sheffield, Swansea, Swindon and Wakefield. And we’re delighted to say that people like working at all of them. In fact, employee turnover at these Contact Centres is one of the best among financial services call centres in the UK.

We’re committed to keeping all our Contact Centres in the UK.

All about Bournemouth contact centre
All about Northampton contact centre
All about Sheffield contact centre
All about Swansea contact centre
All about Swindon contact centre
All about Wakefield contact centre

© Nationwide Building Society