The roles

Steer customers in the right direction



The Sheffield contact centre is different from our other contact centres in that it takes calls for all our branches. All calls to branches are redirected to us and we handle queries, book appointments and act as the branch back office.

You’re likely to launch your career with us as a Customer Service Adviser. Answering around 75 calls a day, each lasting about 5-7 minutes, you’d offer first-rate customer service and generate sales leads.


Gain experience and you could find yourself moving onwards and upwards swiftly.

Your development options include:

  • Team Manager
  • On Site Trainer
  • Remote Monitor (listening in to phone calls to coach, control quality and ensure compliance)

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