About Swansea contact centre
As more and more of our customers opt to deal with their finances over the phone, our contact centres play an increasingly important part in building customer relationships. Known as Nationwide Direct, they employ some 1,200 people and handle around 25,000 calls and emails a day between them.
But they don’t just deliver a great service to customers. Because we’re committed to keeping all our Contact Centres in the UK, they’re also first-class local employers. As well as Swansea, we have contact centres in Bournemouth, Northampton, Sheffield, Swindon and Wakefield. And we’re delighted to say that people like working at all of them. In fact, employee turnover at these Contact Centres is one of the best among financial services call centres in the UK.
Our Swansea Contact Centre is one of our smallest. A close-knit team work in a modern, well-equipped building in the heart of the city. It’s above our Kingsway branch and only a ten-minute walk from the station.