HR
How we're structured
The roles we recruit for most often
Our HR team is based in Swindon, Northampton, London, Bournemouth, St.Albans and Sevenoaks and organised into the following areas:
- Business Partners & HR Change
- Employee Engagement
- HR Services
- Learning & Development
- Talent & Executive Development
- Pensions
Meet Michelle - Recruitment Adviser
Business Partners & HR Change
This area helps the business develop and implement the people strategies that give us a competitive edge. It builds relationships with key senior people across the business and works closely with our colleagues across the HR Division to ensure a consistent service and develop joint solutions to business needs.
Employee Engagement
Creating and maintaining a Great Place to Work culture is the key purpose of the Employee Engagement team. We recognise that committed employees are willing to go the extra mile to exceed customer expectations and deliver top business results. Reward, Employee Relations and Staff Insight teams within engagement ensure we understand what drives and motivates our people and enables us to focus our policy and practice on maximising our investment in them.
HR Services
Supporting the business in all operational HR issues, HR Services offers consistent, high-quality advice and practical help to both line managers and staff. This includes making sure we have the right people in the right place at the right time, that we have efficient payroll services and that our people are properly prepared to handle changes in the business.
Delivering continuous business improvement is a main objective. So providing HR Management Information and monitoring the performance of people against Service Level Agreements and Key Performance Indicators is also important. At the same time, we’re making the most of every opportunity to e-enable HR processes, making sure that we provide services that are intuitive, flexible and integrated.
Learning & Development
Well-trained people performing at their peak are a real source of competitive advantage. This area makes sure our staff have the skills and confidence to meet customers’ needs, handle new challenges and achieve corporate goals. Sourcing the best external training and boosting the quality of internal training – including e-learning – it’s a source of inspiration across the business.
Talent & Executive Development
This is where we identify and develop outstanding leaders who can deliver Nationwide’s business goals. The work includes internal and external recruitment, assessing potential, senior executive succession planning, and personal and team development.
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Pensions
If you join the Pensions Department, naturally you’ll be looking after the pension, insurance, AVC and bonus waiver arrangements for current and former employees. This will mean building relationships within Nationwide that will last long after people leave and even retire. You’ll be helping people plan to achieve the level of income in retirement that’s right for them. The Pensions Department also keeps an eye on the pension scheme assets, ensuring they are secure and invested prudently.
The roles we recruit for most often
We recruit talented people into every area of HR. Here are some of the roles that prove most popular to those just starting out.
Learning & Development
- Learning & Development Analysts prepare regular Management Information reports and help us maintain and update our intranet sites. Equipped with some understanding of both financial services and Learning & Development, you’ll ideally have researched, designed and prepared reports. So you’re likely to have a good knowledge of Excel, Word, PowerPoint, HTML and CMS.What’s more, you’ll be good at explaining things clearly and concisely, juggling your time and working in a team. Plenty of initiative and strong analytical and numerical skills are also important.We’ll help you develop with training in preparing reports and developing intranet sites. We’ll also encourage you to move up into other analyst or admin roles within Learning & Development, the rest of HR or across the business. You could also become a Learning & development Adviser if your skills allow.You’d be based in our Swindon Head Office.
- Learning & Development Admin Assistants look after all aspects of our internal courses – everything from organising venues to booking hotels and making travel arrangements.You’d need polished customer service skills backed by experience of office work plus good telephone and keyboard skills. You’ll also have passes in GCSE English and Maths and be familiar with a variety of software packages.The thorough training we’ll give you will act as good grounding for many other opportunities within Nationwide.You’d be based in either Swindon or Northampton.
Pensions
- Pension Administrators make sure transfers in and out of our scheme go smoothly, look after retirement requests and handle general enquiries.
- Pension Team Leaders manage and motivate a team of Administrators, checking and allocating work, making sure we satisfy statutory and scheme requirements and putting together management reports.
Both roles call for a strong pensions background plus a good head for figures. On top of this we look for the ability to explain complex information in simple, straightforward terms. If you’ve completed, or are working towards, a pension qualification (QPA or PMI), so much the better.
Our in-house training, together with external specialist courses, will develop your technical skills. The Pensions team is small so progression within in, while possible, is limited. However, the skills you’ll gain while working here will equip you for roles in other parts of Nationwide such as Finance.
You’d be based in Swindon.