HR

• develop real capability and appetite to continuously improve business processes and reduce costs
• recruit and develop people who feel engaged and deliver great customer service
• provide HR solutions that are people-focused and commercial
• support change
• boost the performance and contribution of employees
• make the organisation flexible enough to meet business objectives
• create a culture where employees are part of our commercial advantage
• create and develop a flexible, agile and efficient organisation

Well-trained people performing at their peak are a real source of competitive advantage.

This area makes sure our staff have the skills and confidence to meet customers’ needs, handle new challenges and achieve corporate goals. Sourcing the best external training and boosting the quality of internal training – including e-learning – it inspires people across the business.

This is where we identify and develop outstanding leaders who can deliver Nationwide’s business goals. The work includes internal and external recruitment, assessing potential, senior executive succession planning and personal and team development.

HR Partnering helps develop and implement the people strategies that give us a competitive edge.

It builds relationships with key senior people across the business and works closely with colleagues across the HR Division to ensure a consistent service and develop joint solutions to business needs. Supporting the business on all operational HR issues, People Services offers consistent, high-quality advice and practical help to both line managers and staff.

This includes making sure we have the right people in the right place at the right time and that they’re properly prepared to handle changes in the business.

Creating and maintaining a Great Place to Work culture is the key purpose of this area. We recognise that committed employees are willing to go the extra mile to exceed customer expectations and deliver top business results.

Reward, Employee Relations, Staff Insight, People Management Advice and MI teams within Engagement make sure we understand what drives and motivates our people and help us focus on maximising our investment in them.

The Employee Payments and Pensions team is responsible for ensuring that all employees are paid correctly and on time during their employment with Nationwide. Additionally the team is responsible for delivering Nationwide's Flexible Benefits proposition which delivers real tangible value through tax and National Insurance savings as well as a wide range of discounted products only available to Nationwide employees.

The Pensions team extends the relationship that employees have with Nationwide, looking after the pension, insurance, AVC and bonus waiver arrangements for current and former employees. It builds relationships within Nationwide that last long after people leave and even retire and helps people achieve the level of retirement income that's right for them.

The Pensions Department also keeps an eye on the pension scheme
assets, making they're secure and invested prudently. The Payroll team is one of the most important departments in the company - after all, they pay everyone their monthly salary: that's 19,500 people each month
along with 4,000 Pensioners.

Employee Resourcing develops and delivers best practice recruitment and selection processes so that the best person for the role is employed through a fair, consistent and evidence based assessment.

This is where we help deliver continuous business improvement by providing HR Management Information and monitoring the performance of HR teams against Service Level Agreements and Key Performance Indicators.

At the same time, we work hard to create processes and services that are intuitive, flexible and integrated. This area is split into the following teams to achieve this:

• HR Systems – develops HRS Core Systems on a business as usual basis and in response to business change.
• Portfolio Delivery – works with Group and HR Business Partners to align changes across the business.
• Service Operations – monitors and develops day-to-day operational performance and manages Service Proposition.
• Operational Risk – advises on risks within the HR Division and people risks across the Society.

A real passion for customer service and building effective relationships with employees so they can develop and deliver great performance.

The ability to influence and a desire to support the business.

Excellent communication skills and the ability to interact with employees across all different business areas and levels.

Most roles are based in Swindon and Northampton, with a small team in Bournemouth. We also have some roles, specifically supporting the Retail Branch Network, in locations across the country.