•Head of Strategy and Policy – Operational Resilience at our Head Office, Swindon
•Competitive six figure package
•Full time, permanent contract
•Send in your application by Wednesday 17th June
Nationwide’s vision is to be the first choice for Financial Services and our Operational Resilience strategy is crucial in the achievement of this vision and the delivery of our corporate plan. We`ve made very significant progress over recent years and now have the best customer satisfaction amongst our high street competitors, in addition to being recognised as the Best Bank/Building Society to work for in 2014 and 2015 by The Sunday Times.
This is a rare opportunity to take a leading role defining and overseeing the overall strategy that will mark a step-change in the operational resilience of Nationwide. Initially this will involve working with a broad range of senior stakeholders from across the organisation to define and agree our strategic response to growing customer and regulator expectations for robust and reliable services. This individual will then be accountable for driving this strategy through into policies, risk management processes and improved capabilities. The successful candidate will be adept at gaining support from the business and ensuring that the focus is balanced between high priority short-term deliverables and broader long-term strategic imperatives.