The role will be working on a part time basis of 20 hours per week on a fixed shift pattern. This will be 3 days 5pm – 8pm, 1 day 4pm – 8pm and Saturday 9-5 pm.
Special Investigations Department, known affectionately as SID, is responsible for protecting Nationwide and its members from all types of financial crime, including fraud, money laundering, bribery and corruption.
Nationwide have invested in leading edge detection systems to help prevent fraud, and these systems are exploited by a professional team of experts that have built an outstanding reputation with industry leading results.
The SID team are passionate about fighting crime and proud of the job that they do for the Society every minute of every day. We are looking to recruit a Fraud Analyst to join our team who are driven by delivering excellent customer service and want to combat fraud in the future.
The Fraud Analyst role in Special Investigations covers a variety of areas, from vetting applications when they first arrive in the Society, identifying fraud through our detection systems, talking to customers who may have been the victims of fraud, refunding and repairing the account and then recovering any loss where possible.