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Business Savings Team Leader
Northampton Administration Centre
£ 29,318 - £ 37,462

We need:

  • A Business Savings Team Leader in our Northampton Admin Centre
  • £29,318 - £34,462 a year
  • On a full time, on a 12 month fixed term contract
  • Send in your application by 31st July 2014

An opportunity has arisen to join our Business Savings team as a Business Savings Team Leader. In this role you will be responsible to lead, manage and motivate the Business Savings Customer Services Team (CST) . The team are responsible for making and taking inbound and outbound calls to customers who have completed an application online and completing all aspects of the account set up, ensuring all customer expectations are met.

Ref: R000700521
Closing Date: 31/07/2014
Change Manager
Swindon Head Office
£ 40,721 - £ 52,032

We need:

  • A Change Manager – Continuous Improvement in our Swindon Head Office
  • £40,721 - £52,032 a year
  • On a full time, permanent contract
  • Send in your application by 31st July 2014

Nationwide is committed to doing the right thing for our members and customer experience is central to our strategy.  We have an exciting opportunity to work on a business focussed programme which stretches across products and channels and is all about improving the customer experience.  We receive 36m enquiries per year and we are looking to significantly improve the experience our members receive. The Enquiries Programme is being led by the Customer Experience Division and is key to helping us continually improve the way in which we interact with our members. 

The Change Manager, Continuous Improvement will play a key role in identifying opportunities for improvement based on data, observations, process and outcome indicators and other findings. Acts as an agent of change and participates in the change process.

This role is all about collaborating across the business and is a great way to get a broad exposure across Nationwide and to deliver something that will really make a difference to our customers. 

Ref: R000700522
Closing Date: 31/07/2014
Customer Representative - Chatham
Kent
£ 15,000 - £ 18,495

We need:

  • A Customer Representative for our branch in Chatham, Kent.
  • £15,000–£18,495 a year on a full-time contract, plus benefits.

You’ll be the first person customers see when they walk into a branch. You’ll find out what they need and point them in the right direction and you’ll help them manage their money by serving them at the counter.

Ref: R000406636
Closing Date: 31/07/2014
Customer Representative - Kendal - part time 17.5 hours per week
Cumbria
£ 15,000 - £ 18,045

We need:

  • A Customer Representative for our branch in Kendal, Cumbria.
  • £15,000–£18,045 a year pro rata on a part-time contract, plus benefits.
  • 17.5 hours per week
  • Send in your application by 1st August 2014

You’ll be the first person customers see when they walk into a branch. You’ll find out what they need and point them in the right direction and you’ll help them manage their money by serving them at the counter.

Ref: R000406400
Closing Date: 31/07/2014
Customer Representative - Leighton Buzzard
Bedfordshire
£ 15,000 - £ 18,495

We need:

  • A Customer Representative for our branch in Leighton Buzzard, Bedfordshire.
  • £15,000–£18,495 a year plus benefits.
  • Part time positions 17.5 hours per week - working 2 week days and 3 hours on a Saturday
  • Send in your application by 31st July.

You’ll be the first person customers see when they walk into a branch. You’ll find out what they need and point them in the right direction and you’ll help them manage their money by serving them at the counter.

Ref: R000406537
Closing Date: 31/07/2014
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