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Customer Complaints Handler
Fife
£ 16,578 - £ 18,420

We need

  • Customer Complaints Handlers in our Dunfermline Office
  • £16,578 - £18,420 a year on a 35 hour a week contract
  • This is a 6 month fixed term contract
  • 35 Hour per week - Shifts - Mon-Fri 8am-8pm and Sat 9-5pm

We are looking to develop the team in our Dunfermline Office looking for 10 new complaint handlers to join us. This role will involve handling and resolving customer complaints and disputes within the business area (covering Next Business Day and Final Response) whilst ensuring a fair customer outcome.

Ref: R000500817
Closing Date: 18/04/2014
Customer Research Executive (12 month secondment)
Swindon Head Office
£ 23,836 - £ 30,457

We need:

  • A Customer Research Executive at our head offices in Swindon
  • £23,836-30,457 a year on a 12 month fixed term 35 hour a week contract
  • Send in your application by 18/04/2014

Nationwide’s vision is to be the No. 1 Retail Financial Services provider in the UK.  To achieve this vision, the business requires a genuine understanding of our customers effectively delivered to teams across Nationwide.  As a crucial member of the Customer Insight Team within the Customer Strategy and Marketing Division, you will be contributing to the provision of strategic and tactical guidance for decision makers using your customer research experience and business knowledge.  You will work with your manager and wider team on a programme of specialist ad hoc, regular and continuous customer research projects ensuring business decisions are based on a thorough understanding of customer needs and attitudes, market characteristics and business aims. 

Ref: R000300576
Closing Date: 18/04/2014
Digital Change Consultant
Swindon Head Office
£ 23,836 - £ 30,547

We need:

  • A Digital Change Consultant
  • £23,836 - £30,457 a year on a full-time, permanent contract, plus benefits.

As a Digital Change Consultant you will be contributing to the Corporate Plan by supporting the delivery of excellent, market leading digital self service capabilities to customers across our growing digital real estate.

Ref: R000405606
Closing Date: 18/04/2014
IT Enterprise Information Architect - Data Integration
Swindon Head Office
Competitive Salary

  • IT Enterprise Information Architect (Data Integration)
  • Based at our Head Office in Swindon
  • Competitive benefits package + status car

We have a history of putting our members first and with our customer satisfaction strategy in mind, a modern way of rewarding success. Capitalising on the latest commercial and technological developments, our operating model and strategies are continually updated to keep us one step ahead of the competition.

Your challenge will be to drive and help embed the necessary changes to ensure we optimise our investment strategy.

Ref: R000500823
Closing Date: 18/04/2014
IT Enterprise Information Architect - Data Modelling
Swindon Head Office
Competitive Salary

  • IT Enterprise Information Architect (Data Modelling and Metadata Management)
  • Based at our Head Office in Swindon
  • Competitive benefits package + status car

We have a history of putting our members first and with our customer satisfaction strategy in mind, a modern way of rewarding success. Capitalising on the latest commercial and technological developments, our operating model and strategies are continually updated to keep us one step ahead of the competition.

Your challenge will be to drive and help embed the necessary changes to ensure we optimise our investment strategy.

Ref: R000500824
Closing Date: 18/04/2014
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