As you know, organisations just like people, develop a
sense of themselves, and what they are about - an identity
or, in marketing speak, a brand.
At Nationwide we have a set of values, expectations and promises
that we've summarised in something special we call PRIDE. And it is
PRIDE that makes our difference, our brand, come to life. It
stands for:
Putting members first
Rewarding relationships
Inspiring trust
Delivering great service
Exceeding expectations
And with every letter, there's a promise that we make to our
customers plus a set of 'behavioural standards' (or 'behaviours'
for short) that we ask of ourselves and each other to ensure we
deliver on the promise. The result is, PRIDE is the mirror in which
we recognise ourselves, our heart and soul. It's that
important.
So, if you're seriously considering coming to work for us,
please just double check that these are the sort of values and
standards you too believe in and want to live up to.
