Our UK Contact Centres

Contact centre consultant

“ Nationwide is a very good company to work for. We look after the members but we look after each other too. ”

Yaz

Our UK Contact Centres

Contact Centre environments where you feel valued, recognised and rewarded.

Our six Contact Centres throughout the UK are all slightly different in their culture, atmosphere and the type of work they do. But they have much in common too. We’re dedicated to creating contact centre environments where every employee feels part of the unique society that Nationwide is building. How do we achieve this? By being as supportive, helpful and considerate towards our employees as we are towards our members.

This belief in supporting our talented people is so important at Nationwide. We know that working in a contact centre can sometimes be challenging. You have to be resilient and you have to be customer-focused. But we’ll always make sure that you’ve got the support of the team, encouraging managers and plenty of opportunities to breakout and recharge your batteries. It’s all about finding the right balance.

We’re building our ‘society’ with a sense of community and the collective belief that we’re here to help and can make a difference. You’ll have the support to achieve your career goals, work in an environment where you can have a voice, and have access to lifestyle rewards that really are worthwhile. Help us build on our values and we’ll help you build an amazing career.

We have opportunities in Bournemouth, Dunfermline, Northampton, Sheffield, Swindon and Wakefield. Explore our contact centres and the opportunities here:

Our contact centres

BAC

Bournemouth

Close to the busy Bournemouth Square, this office is ideal for transit links and close to shops and restaurants. The busy call centre handles mostly collection and recovery and mortgage consultation.

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Caledonia-House

Dunfermline

The strategic site at Dunfermline services mortgage consultation, banking and savings customers as well as housing a busy administration processing centre, so the atmosphere is lively and engaging.

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NAC

Northampton

Our Northampton centre employs nearly 3000 people, and there are lots of opportunities, particularly in customer services. It boasts an onsite gym, subsidised canteen, free parking / easy bus links.

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Wakefield

Wakefield

Our Wakefield contact centre is minutes from the city centre with good road links. Surrounded by various restaurants and pubs, as well as a Just Learning crèche and a Bannatyne's gym.

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Sheffield

Sheffield

Our Sheffield office is in the heart of the city, surrounded by lively restaurants and shops. It’s right in the city centre, perfectly positioned for local workers, students and professionals.

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Pagsus

Swindon - Pegasus House

Pegasus House in Windmill Hill is our largest contact centres and runs 24/7 customer support over the phone and on social media, so there’s lots of opportunities available in this bustling building.

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Application Process

Preparing your application for our Customer Service Consultant roles. Applying for a new job can be daunting, so we've tried to make everything as simple and straightforward as possible for you. Remember, we're here to help you present yourself in the best possible light.

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Application FAQs

Situation judgement assessment queries I'm having problems trying to complete the test, who do I contact? The tests are supported by several browser and system combinations. The situation judgement assessment (SJA) platform is browser based and can be accessed via smartphone, tablet and desktop. The…

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