Dunfermline - Caledonia House

Contact centre consultant

“ Nationwide take on people from all sorts of backgrounds who've done all sorts of jobs before. They appreciate different talents and can spot qualities that people have from previous jobs or experiences. ”


Our Dunfermline contact centre

The place to build a meaningful career

Being valued isn’t a given, but we think it should be. Whether it’s a challenging call or a rewarding team meeting, you’ll be part of a collaborative culture that puts recognition first. When you’re supported like you are here, you are able to deliver the genuine customer service that we are building our society on.

Opportunities in Dunfermline

We’ve got lots of possibilities in Dunfermline, not just vacancies for now, but opportunities for the future too. There’s scope to take your career much further in the business, and you’ll be encouraged to do so. We have two core teams:

Customer Services

For us it’s about the people behind the society, our members. You’ll get to the bottom of their unique situation by listening and asking the right questions to attend to their query. By building a relationship with every call, you’ll do everything to resolve questions right first time and strengthen brand perception. 

Nationwide NOW

This is our new virtual platform, which enables centrally based Personal Banking Managers, Mortgage Consultants (CeMap Qualified), and Financial Planning Managers (DipFA qualified) to hold interviews with members via video conferencing software.

It provides our members with the opportunity to be face-to-face with experts, from the comfort of their local branch. You could be bringing your expertise to branches around the country using this new platform, all while never leaving Dunfermline.

If we're recruiting in Dunfermline right now, the ads are at the bottom of this page. If not, register your interest here and we'll be in contact.

What else do you need to know?

Getting here

Caledonia House is based in Pitreavie Business Park, which is very close to Dunfermline town centre. Once you're there you can't miss us.

By public transport

A regular bus service is in place to allow staff to commute within the Fife and Tayside area, including Edinburgh/Glasgow, and the train station is close by.

By car

If a car's your chosen means of transport there is some parking available. However, we’ve got preferential parking for those who sign up to our car share scheme.

Under your own steam

If you prefer to cycle there's plenty of secure space in our cycle shed - and we have on-stie showers for when you arrive.