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Dunfermline - Caledonia House


Caledonia House is a strategic site for Nationwide. It offers roles within a thriving Contact Centre Environment servicing our Banking and Savings customers and houses an extremely busy administration processing centre, whereby in total the building can hold in excess of 500 staff, during busy periods.

Our opening hours

Our Contact Centre is open between 8am - 10pm (Monday to Sunday)
Our Admin Centre is open between 9am - 5pm (Monday to Friday)
Our full time staff work 35 hours per week. part time staff work a minimum of 16 hours per week

What you'll be doing

Customer-focused, whatever your hours

The work is all about people, not paperwork. You'll spend 90% of your time on the phone talking to customers and complete your admin on a computer. You can work full-time or part-time.

Full-time is 35 hours per week
Part-time is at least 16 hours per week
Overtime is time and a half (for over 35 hours per week)

In our Dunfermline contact centre we have the following departments:

Customer Services

Being a people person is key, you'll be taking that first initial call from our customer, so you'll need to listen and understand what the query is by asking the right questions, then resolve this for the customer. By taking ownership and communicating clearly to the customer so they understand what you have done for them, so they'll leave the call knowing we've done everything possible to help them.

Nationwide NOW

This is our exciting new channel that enables centrally based Mortgage Consultants (CeMap Qualified), Financial Planning Managers (DipFA qualified) and Personal Banking Managers to hold interviews using video conferencing capabilities. Essentially beaming themselves into a branch anywhere in the UK.

How to find us

Caledonia House is based in Pitreavie Business Park, which is very close to Dunfermline town centre.

Getting there by public transport

A regular bus operation is in place to allow staff to commute within the Fife and Tayside area, including Edinburgh/Glasgow

Getting there by car

If a car's your chosen means of transport there is limited parking available. If you join a car share scheme, however, you will enjoy preferential parking.

Getting there under your own steam

If you prefer to cycle there's plenty of secure space in our cycle shed - and you can even shower once you've arrived.