Northampton Admin Centre

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Our Northampton contact centre

Our administration centre in Northampton employs nearly 3,000 people, so there are lots of opportunities, particularly in our customer services department.

We work in small teams in convenient 12 week shift patterns, and can offer full or part-time work to suit your commitments.

We want our staff to be happy and productive, so we offer comfortable break areas with flat-screen TVs and plenty of free teas and coffees. Outside of work, we have an onsite gym, an outside terrace and a subsidised canteen – as well as 20% off at the local Nandos.

Roles in Northampton

The work is all about people, not paperwork, so you'll spend 90% of your time helping customers over the phone. We'll give you all the training you need so you'll need to be enthusiastic and happy to help our customers resolve any problems they have.

Those who excel in their positions will have opportunities for career progression which include management and leadership roles.

  • Full-time is 35 hours per week
  • Part-time is at least 20 hours per week

“ I would encourage anyone to apply for a Consultant role at Nationwide regardless of previous career choices. The management welcome all types of people, they are approachable and down to earth. You're supported and made to feel comfortable. ”

Holly, Nationwide Northampton

Our Northampton office currently has opportunities in the following areas:

Customer Services

The perfect position for a people person, solving problems for our customers over the phone. You’ll need to listen and ask all the right questions to understand what the query is (don’t worry, we’ll give you all the training you need), then resolve this for the customer. You’ll take command and be straightforward and helpful, so our customer will know we’ve done everything possible to help them.
Some of the roles we have in our Northampton contact centre include:

  • Direct Service – The first point of contact for customers as they call our contact centre. You could be discussing any of our products or services, but we mostly hire staff into Banking and Savings or Mortgages. This position needs outgoing, customer focussed problem solvers.
  • Direct Mortgage New Business (MNB) – You would mainly take calls from solicitors and brokers regarding mortgage applications. Calls are generally short and to the point. The perfect position for a confident, resilient, problem-solving candidate.
  • Direct E-Contacts (Digital Services) – You’ll be using our digital platforms; secure online bank messages, Emails and WebChat, to help answer customer questions on any product or service. The role may also occasionally require speaking directly to the customer in order to resolve their issue. Good grammar is really important for this role and you must be customer focussed.
  • Direct Channel Support – You would help support the business itself by taking calls from branches and contact centres (and some customers) requiring updates on the back office functions of customer accounts. The perfect team member needs to have great telephone manner and problem solving abilities

Direct Distribution

Direct Distribution are committed to matching products to the needs of our members. You could be working as either a Mortgage Representative (helping customers with their initial decision in principle) or as a CeMap qualified Mortgage Consultant.

Collection and Recoveries

You’d be working to help customers whose mortgages, loans or personal bank accounts have fallen behind. You’ll explore all possible options for them to help them out of financial trouble. These roles can often be challenging and can be extremely rewarding, they require resilience and a high degree of professionalism.

Often, you'll be working with our customers to agree a payment plan- so your ability to empathise with our customers will be key.

Nationwide NOW

This is an exciting new channel which enables centrally based mortgage consultants (CeMap qualified), Financial Planning Managers (DipFA qualified) and Personal Banking Managers to hold interviews and consultations over video conferencing software. You could be bringing your expertise to branches across the country through the new virtual platform, all while never leaving the office.

Our opening hours

Our core business hours run from 6am – 10pm

Finding our Northampton office

The Northampton contact centre is in Moulton Park - a business park just a couple of miles north-west of Northampton town centre.

Getting there by public transport

Regular buses run from the town centre to Moulton Park, with convenient bus stops right outside the office.

Getting there by car

Limited free parking is available on-site, however, we’ve got preferential parking for those who sign up to our car share scheme.

Getting there under your own steam

If you prefer to cycle there's plenty of secure space in our cycle shed - and you can even freshen up in the shower once you've arrived.

After you apply

The first thing that will happen is one of our professional recruiters will review your application. If your application matches what we’re looking for, you’ll receive an invitation to a telephone interview where we’ll talk to you more about your application and ask you a couple of questions about your skills and experience.

Once you’ve passed your telephone interview we’ll invite you in for an assessment centre, where you’ll get to see the site you’ll be working in and meet some people from your business area. These events are run for groups of candidates so you’ll also be able to meet some of the other people who’ve applied for a role with us.

After the assessment centre we’ll review your entire application and come back to you with a decision within 48 hours. All together you can expect the time from your initial application through to knowing if we can offer you a role to take around 2-3 weeks (depending on the assessment centre schedule). After this, we have a 4-week period that we use to complete background checks.

Pre-Employment Screening

Because we’re a financial services employer our hiring process can sometimes take a little longer than other employers. This is because the law requires us to carry out background checks, called Pre-Employment Screening or PES for short, and we can only start to do this once we’ve got the point of offering you a job.

You shouldn’t let this put you off. The only thing you’ll need to do is provide us with information like proof of address, proof that you have the right to live and work in the UK and provide the names of your previous employers for us to check your references with. We will also carry out a credit and background check on you. Once you’ve done that, the rest is down to us and we’ll keep you regularly updated throughout.