Northampton - contact centre

Contact centre consultant

“ There are loads of opportunities, lots of room to grow, it's a really good starting point. Everyone's so friendly, I felt really comfortable, even at my interview, I knew I wanted to work here. ”


Our Northampton contact centre

The destination to build your career

There are nearly 3,000 people in our Admin Centre. Don’t be fooled by our size though, we work in small teams and make a difference on every call. Plus, you’ll build lasting relationships, unlock opportunities for the future and have fun along the way.

Opportunities in Northampton

The shared sense of purpose and commitment in our Northampton Admin Centre, extends from our people to our members. We’re proud of what we do, and we’re proud of our position in the local and national community. Our Northampton office offers full-time and part-time positions, within four main teams, including:

Customer Services

For us it’s about the people behind the society, our members. You’ll get to the bottom of their unique situation by listening and asking the right questions to attend to their query. By building a relationship with every call, you’ll do everything to resolve questions and strengthen brand perception.

Some of the roles here include:

  • Direct Service – The first point of contact for customers when they call our Contact Centre. You could be discussing our products or services within banking or mortgages. It takes an outgoing problem solver with high attention to detail.
  • Mortgage New Business (MNB) – Here you’ll take calls from solicitors and brokers regarding mortgage applications. These interactions are short and direct, so a typical day here will involve speaking to lots of people, and building profitable relationships.
  • Digital Services – You’ll be using our digital platforms; secure online bank messages, Emails and WebChat, to help answer customer questions on our products and services.  

Direct Distribution

You could be working as a Mortgage Representative helping customers with their initial decision in principle or as a CeMap qualified Mortgage Consultant helping members complete their mortgage application.

Collection and Recoveries

You’ll be working to help members who have fallen behind on their mortgages, loans or personal bank account payments. As the first point of contact, you’ll explore all possible options to get them out of their financial trouble.

Work here is all about people, and you’ll spend the majority of your time helping Nationwide members over the phone. Some calls will present challenges, but you’ll do everything you can to overcome these issues and keep our customers in their homes and on track to fulfil a repayment plan that works for them. It’s meaningful work that makes a notable difference to people’s lives.

Nationwide NOW

This is our new virtual platform, which enables centrally based Personal Banking Managers, Mortgage Consultants (CeMap Qualified), and Financial Planning Managers (DipFA qualified) to hold interviews with members via video conferencing software.

It provides our members with the opportunity to be face-to-face with experts, from the comfort of their local branch. You could be bringing your expertise to branches around the country using this new platform, all while never leaving Northampton.

If we're recruiting in Northampton right now, the ads are at the bottom of this page. If not, register your interest here and we'll be in contact.

What else do you need to know?

Getting here

The Northampton contact centre is in Moulton Park - a business park just a couple of miles north-west of Northampton town centre.

By public transport

Regular buses run from the town centre to Moulton Park, with convenient bus stops right outside the office.

By car

Free parking is available on-site, with preferential parking for those who sign up to our car share scheme.

Under your own steam

If you prefer to cycle there's plenty of secure space in our cycle shed - and you can even freshen up in the shower once you've arrived.