Sheffield Contact Centre

Complaints handler

“ Something I like and was surprised about is how close-knit it feels right across England and Scotland. You'll call up different teams and have a fun conversation with them while getting the answer you need and everyone's always willing to help you. ”


Our Sheffield contact centre

Where people help people

Our Sheffield Centre has a real sense of community and a notable support network. There’s an informal culture, with a clear focus on people and support. It’s this energy and commitment to being a nation of helpers that makes it a great place to work. We all have a share in building society, nationwide, after all.

Sheffield Opportunities

We’ve got prime placement in the city centre, surrounded by appealing restaurants and shops to enjoy. We specialise in taking savings and banking calls. Find out more from Chris, above, about working here.

Customer services

For us it’s about the people behind the society, our members. You’ll get to the bottom of their unique situation by listening and asking the right questions to attend to their query. By building a relationship with every call, you’ll do everything to resolve questions and strengthen brand perception.  

You could be discussing any of our products or services, but most new recruits join our Banking or Savings teams. It takes an outgoing problem solver with good attention to detail.

If we're recruiting in Sheffield right now, the ads are at the bottom of this page. If not, register your interest here and we'll be in contact.

Getting here

We are situated right in the city centre, near to City Hall. You’ll have no difficulty finding us, above the Nationwide branch. Explore the surrounding streets and you’ll find plenty of cafes, restaurants and shops to visit on your lunch break.

By public transport

Sheffield’s city centre is very well connected to outlying areas, and the office is in easy walking distance of a tram stop, train station and several bus stops, making commuting from Barnsley, Doncaster and Rotherham straight forward.

By car

The office does not have on-site car parking facilities, but there is a nearby NCP car park .

By bike

Prefer to cycle and get some exercise in? We have a secure area for bicycle storage.