Swindon - Pegasus House

Contact centre manager

Our Swindon contact centre

The centre of all centres

There are plenty of call centres to join. Take your pick. But, they don’t all benefit from the community environment and sense of purpose that you get here. Our Swindon office is our largest UK hub. This is the place to be right in the action, finding solutions and enjoying the team spirit that comes with it.

Swindon Opportunities

We’ve got part-time and full-time opportunities to join, and your shift patterns will be set in advance so you’ll be able to plan ahead. Our Swindon office has two main business areas:

Customer Services

For us it’s about the people behind the society, our members. You’ll get to the bottom of their unique situation by listening and asking the right questions to attend to their query. By building a relationship with every call, you’ll do everything to resolve questions and strengthen brand perception.

Roles here include:

  • Service – The first point of contact for customers when they call our Contact Centre. You could be discussing our products or services within banking or mortgages. It takes an outgoing problem solver with high attention to detail.
  • Digital Services – You’ll be using our digital platforms; secure online bank messages, Emails and WebChat, to help answer customer questions on our products and services.  

Direct Distribution

You could be working as a Mortgage Representative helping customers with their initial decision in principle or as a CeMap qualified Mortgage Consultant helping members complete their mortgage application.

What else do you need to know

Our opening hours

Our Swindon contact centre operates 24 hours a day, seven days a week. Core hours are 8am til 8pm.

Getting here

The Swindon contact centre is in Pegasus House, within the Windmill Hill Business Park, less than one mile from J16 of the M4 and close to West Swindon shopping centre and the Outlet Village. It’s easy to get to and we even run a free shuttle bus provided between Swindon town centre and our offices during peak hours.

By public transport

There are bus services directly to Windmill Hill. Bus services from neighbouring towns also stop at the business park.

By car

There is free on-site parking available. If you join a car share scheme, you will enjoy preferential parking in our underground car park.

Under your own steam

If you prefer to cycle there's plenty of secure space in our cycle shed, special lockers for cyclists to store their gear and a shower so you can freshen up once you've arrived.