Wakefield Contact Centre

Collections and recoveries consultant

Our Wakefield contact centre

An environment with a place for you

A job is a job. Here it’s more, it’s a way of life and a sense of belonging. A collective unit working together to build the building society, nationwide. Our Wakefield office houses a supportive team, flexible working patterns and a currency of kindness for our members and each other.

Wakefield Opportunities

The feeling of community in Wakefield extends to our members. We’re a nation of helpers, and we love to make a difference. Our Wakefield office has two areas offering customer-facing telephony roles:

Customer Services

For us it’s about the people behind the society, our members. You’ll get to the bottom of their unique situation by listening and asking the right questions to attend to their query. By building a relationship with every call, you’ll do everything to resolve questions and strengthen brand perception.

  • Service – The first point of contact for customers when they call our Contact Centre. You could be discussing our products or services within banking or mortgages. It takes an outgoing problem solver with high attention to detail.

Direct Distribution

You could be working as a Mortgage Representative helping customers with their initial decision in principle or as a CeMap qualified Mortgage Consultant helping members complete their mortgage application.

If we're recruiting in Wakefield right now, the ads are at the bottom of this page. If not, register your interest here and we'll be in contact.

What else do you need to know

Our Wakefield contact centre is situated in Paragon Business Village, just off Junction 41 of the M1.

Getting here:

By public transport

Paragon Business Village is around 1.5 miles from Wakefield Westgate Railway Station, but connections are infrequent to the business park so we would not advise relying on public transport. .

By car

We have car sharing schemes in place for commuters and parking available for car share/long serving employees. From Junction 41 of the M1 take the A650 heading towards Wakefield. Head straight across at the first roundabout, then at the next roundabout take the third turning. 

Under your own steam

If you prefer to cycle, there's plenty of secure space in our cycle shed and showers once you've arrived.