Wakefield Contact Centre


Our Wakefield contact centre

Our Wakefield contact centre is just off Junction 41 of the M1, minutes from the city centre. It's a landscaped setting surrounded by various restaurants and pubs, as well as a Just Learning crèche and a Bannatyne's gym - all within walking distance.

We work in small teams in convenient 12 week shift patterns. We want our staff to be happy and productive, so we offer comfortable break areas with flat-screen TVs and plenty of free teas and coffees.

Roles in Wakefield

The work is all about people, not paperwork, so you'll spend 90% of your time helping customers over the phone. We'll give you all the training you need so you'll need to be enthusiastic and happy to help our customers resolve any problems they have.

Those who excel in their positions will have opportunities for career progression which include management and leadership roles.

  • Full-time is 35 hours per week

Our Customer service careers

The perfect position for a people person, solving problems for our customers over the phone. You’ll need to listen and ask all the right questions to understand what the query is (don’t worry, we’ll give you all the training you need), then resolve this for the customer. You’ll take command and be straightforward and helpful, so our customer will know we’ve done everything possible to help them.

Some of the roles we have in our Wakefield contact centre include:

  • Direct Service – The first point of contact for customers as they call our contact centre. You could be discussing any of our products or services, but we mostly hire staff into Banking and Savings. This position needs outgoing, customer focussed problem solvers.

Direct Distribution

Direct Distribution are committed to matching products to the needs of our members. You could be working as a Personal Banking Consultant – helping customers with our products including our Current Accounts, Credit Cards, Personal Loans and General Insurance.

Finding our Wakefield office

Our Wakefield contact centre is in Paragon Business Village just off Junction 41 of the M1 and minutes from the city centre.

Getting there by public transport

Paragon Business Village is around 1.5miles from Wakefield Westgate Railway Station, but connections are infrequent to the business park so we would not advise relying on public transport. We have car sharing schemes in place for commuters.

Getting there by car

There's free parking for 100 cars which are reserved for the car-sharing scheme, which is in place to ease congestion. From Junction 41 of the M1 take the A650 heading towards Wakefield. Head straight across at the first roundabout, then at the next roundabout take the third turning. 

Getting there under your own steam

If you prefer to cycle there's plenty of secure space in our cycle shed - and you can even shower once you've arrived.

After you apply

The first thing that will happen is one of our professional recruiters will review your application. If your application matches what we’re looking for, you’ll receive an invitation to a telephone interview where we’ll talk to you more about your application and ask you a couple of questions about your skills and experience.

Once you’ve passed your telephone interview we’ll invite you in for an assessment centre, where you’ll get to see the site you’ll be working in and meet some people from your business area. These events are run for groups of candidates so you’ll also be able to meet some of the other people who’ve applied for a role with us.

After the assessment centre we’ll review your entire application and come back to you with a decision within 48 hours. All together you can expect the time from your initial application through to knowing if we can offer you a role to take around 2-3 weeks (depending on the assessment centre schedule). After this, we have a 4-week period that we use to complete background checks.

Pre-Employment Screening

Because we’re a financial services employer our hiring process can sometimes take a little longer than other employers. This is because the law requires us to carry out background checks, called Pre-Employment Screening or PES for short, and we can only start to do this once we’ve got the point of offering you a job.

You shouldn’t let this put you off. The only thing you’ll need to do is provide us with information like proof of address, proof that you have the right to live and work in the UK and provide the names of your previous employers for us to check your references with. We will also carry out a credit and background check on you. Once you’ve done that, the rest is down to us and we’ll keep you regularly updated throughout.