Controls, HR and Customer Experience

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Controls, HR and Customer Experience

Control functions like Risk, Legal, Compliance and Audit are key to making sure that we remain sustainable.

HR and Customer Experience help to keep our employees and customers happy. Whether that's training our employees, hiring new recruits or improving our customer journeys.

Choose one of the areas below to find out more

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Compliance & Legal

As a financial services organisation there are many legal and regulatory requirements that we must comply with. But we're different from some financial organisations in the way we work.

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Customer Experience

A high profile division growing year on year, Group Customer Experience acts as the voice of our members. To achieve our objective, it is essential that our members have a positive experience...

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Human Resources

People are the key to our success. Working within the Group Transformation division, HR are closely aligned to the change agenda.

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Internal Audit

Our primary purpose is to provide rigorous and constructive independent challenge to management on the effectiveness of governance, risk management and control, helping them to drive improvement...

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Operational Resilience

Our Group Operational Resilience team has been created to strengthen our business by making sure we prepare in advance for internal and external events that can disrupt service to our customers. Operational Resilience is more than just Business Continuity – the team work to support all colleagues…

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Procurement

We're the largest building society in the world and we have relationships with 1 in 4 households in the UK. It's not an easy task, and we have a number of external partners and suppliers...

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Risk

We have one core risk function, Group Risk and a number of smaller Divisional Operational Risk teams which are based in almost every department within Nationwide...

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