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Governance, Risk & Control


We have a relationship with 1 in 4 households in the UK, and are continuing to grow as a business. Being a financial services organisation we're now even more focused on governance and risk.

As part of this renewed focus we've created a new function to support with a mandate to deliver a step change across our Technology, Operational and business service functions (Group Operations) covering approximately 9,000 colleagues.

This new function will make sure Group Operations manages its risks and controls efficiently and effectively whilst future proofing risk management and we do this by doing right thing at the right cost.

Risk Insight and Controls Assurance

We offer an independent an unbiased team of risk experts creating an end to end view of cross-divisional, horizontal and systemic risk for Group Operations. We lead the investigation into current, new and emerging trends as a shared service for the various functions and provide a true picture of our current position matched to external insight.

Governance & Reporting

We're responsible for externally benchmarking, defining and aligning our strategy making it future proof and this includes capability development, communication and training. We draw on a range of shared services and from other business areas and influence Divisions within Group Operations through a shared service reporting capability producing all the standardised reports and Board packs.

Programme Assurance

We provide independent, insightful and informed opinions on projects and programmes performance and the effectiveness of the controls mechanisms in place to ensure project/programmes are cost effective, delivered to time and budget and risks are mitigated.

3rd Party Risk Management

We define the strategy for 3rd Party Risk management across the Group and drive the maturity plan to achieve it. We are a Centre of expertise that sets the framework and approach on how Nationwide selects, contracts and manages its 3rd parties and tests the organisation to ensure it meets these standards. WE work collaboratively with Key Control Functions (KCF) and Group Commercial Management to make sure that our internal controls can be effectively and efficiently be apply to third parties