Retail roles in our branches


We're the largest building society in the world. Our size means you can expect enormous scope, variety and opportunity, while our mutual status gives us a unique set of values - open, honest, dependable and trustworthy - that you'll need to believe in and bring to life every day. 

Who we are

Our branches are the friendly face of a huge financial services business. With more than 700 branches across the UK we're one of the biggest names on the High Street - so chances are there's a Nationwide branch near you.

What you'll be doing

Our one-to-one, face-to-face customer relationships probably have the most impact on how our customers feel about us. Whatever your role, you'll be right on the front line of our business, helping us pinpoint the needs of customers and making them better off.

image of employee

Whether you're getting to know customers and identifying the right product for their needs, or you're taking responsibility for a team, a branch or a whole area, it's hugely satisfying - and very varied.

If you're flexible and have a real way with people, we'll bring out the best in you with the right support, thorough, tailored training and loads of prospects.

Who we're looking for

It's all about teamwork at Nationwide. And nowhere more so than in our branch network. People here constantly refer customers to each other, lend support wherever it's needed and work together to make sure customers get the products and services they need. Most openings are in our branches but we sometimes also recruit into Area roles.

Branch roles 

Most people join us as a Member Representative welcoming customers into the branch, meeting their day-to-day needs whilst providing an excellent customer service.

Or you could start out as a Personal Banking Manager identifying the needs of the customers across a range of our products - everything from credit cards and loans to savings accounts and insurance - building strong relationships, meeting the needs of the customer whilst being focused on providing a great service.

More on Branch careers.

From here there are many other roles to progress into, and we also recruit from outside of Nationwide into all of our roles. For many, you don't need financial services experience.

"It's key you have a strong desire to deliver the right product to meet the needs of the customer; bring us the right blend of skills and attitude and we'll give you all the training you need."

Area roles

We've split the UK into 25 Areas. Each has an Area Director, two District Managers and a number of Area Managers. District Managers manage six to ten branches each. Area Managers manage teams of Mortgage Consultants or Financial Planning Managers.

 Area staff are based in an Area office but travel regularly to visit branches.