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Coronavirus update: We know coronavirus is causing a lot of uncertainty, so we just want to reassure you that we’re still recruiting. We’re doing our interviews over video, our technical assessments are online and people are still starting new jobs, albeit virtually. Find out more >

Coronavirus Update

Coronavirus Update

Whether you've just applied for a job, have an interview lined-up or are waiting to join, our recruitment team will be in touch.

Some details may change to take account of the strange times we're living in. Interviews are happening virtually, assessments are online and some people are starting their careers with Nationwide at home rather than in an office.

If you've not yet applied and we're advertising a role that looks like a good fit for you, please don't delay. We've speedily adapted all our processes so we can continue to recruit people, whilst sticking to the new regulations.

Our contact centre and branch colleagues are designated keyworkers so can travel to work in a branch or admin centre. Special arrangements are in place to make sure the two metre social distancing rules are built into working environments, and our excellent cleaners are working hard to keep us all safe too.

In times like these, we need to look out for and support one another, whether through protecting employees, empowering our people to take care of their well-being or providing opportunities to help us all bring society together – we truly are in this together.

Video interviews

Having an interview by video link will be new to many people. Our resourcing manager Dave has recorded this brief film to answer some commonly asked questions.

On the day of your interview

  • Make sure your laptop, smartphone or tablet is fully charged
  • Find a suitable and quiet spot in your home, where you’ll be comfortable for the duration. And don't worry, the interviewers will be understanding if children and/or pets pop up to say hello, they’ll be in the same situation too!
  • Test your internet connection to ensure it’s working
  • Test your webcam/phone camera and audio are both working, and you’ve turned your speakers on
  • Happy with your picture quality? Try adjusting your camera or lighting and avoid bright lights in the background e.g. windows
  • What to wear; smart/casual

During your interview

  • Remember, be yourself and try to relax
  • Your body language should be the same as if you were in interviewing in person, such as hand gestures, nodding and smiling to show you are engaged and maintaining eye contact with your interviewers
  • When on a PC/Mac you’ll see a small window with your camera view (what the interviewers can see) and on the large screen you should see your interviewer(s)
  • When on a mobile you’ll see yourself in a larger window

How our people are responding

We have a responsibility to continue to provide critical services to our members, and it’s inspiring to see our colleagues doing it by pulling together and adapting to the challenges coming our way. 

So, to everyone still coming into our branches and admin centres; to those keeping our key systems, processes and buildings up and running from home; and to everyone continuing to live our PRIDE values despite the distance, you’re our heroes and we’re so thankful. 

Little Star Collage
Little stars

Our little stars, rising to the challenge!

The last few months have been challenging for all, including our little ones. So, to celebrate our colleagues and their kids our Working Families employee network have helped to send out over 3,500 personalised certificates, signed by Nationwide CEO, Joe Garner. A little something to reward them for being great during these times

Content Team
Colleagues within our Service & Experience Design Team (picture taken before social distancing rules)

Supporting frontline staff and helping our members

Continuing the kindness theme for this year’s Mental Health Awareness Week, we’ve partnered with digital mental health wellbeing platform Unmind to provide free, 24/7 access for our colleagues to manage their mental health in a proactive and preventative way. Faye, our People Strategy and Experience Director, said: “We’re encouraging all of our 18,000 employees, who have been working hard to support our members, to take some time to be kind to themselves and to each other during these times.”

Kim on call and Simon's knitted designs

Volunteering to support the current coronavirus crisis

Many of our colleagues have been volunteering to support their communities through this period. Kim, part of our Mortgage Team, has done over 30 hours as an NHS volunteer helping vulnerable people. Simon, based in our Northampton admin centre, has also been busy knitting hundreds of handy creations, designed to relieve some of the discomfort NHS workers are experiencing from wearing masks at all times - To support our colleagues, we’ve increased our paid volunteering time from two to five days, for coronavirus volunteering

NBS Article Thumb

Mental Health Awareness 2020

Wellbeing is high on the agenda at Nationwide and this Spring we’d planned a series of events across the Society to support our colleagues’ mental health. Unfortunately, lockdown and widespread working from home meant the face-to-face events we’re off the table. Yet, this worrying time and isolation meant the need to support people’s wellbeing was greater than ever.

Enter our Enable team, run by employees for employees, who lead the conversation on disability and mental health at Nationwide, and turned the whole thing virtual.

Throughout May, they held webinars for all colleagues, from total body workouts via video call aimed at all fitness levels (no co-ordination required!), to employee personal stories with colleagues and their managers sharing their experiences of mental health, how they cope and the support they get from Nationwide. The sessions were recorded too so those who couldn’t attend could catch up later.

Paul Scadding, Motivational Speaker and Success Coach, ran a session on ‘Building Resilience’. Paul works with individuals and organisations to achieve success without stress. He transformed his own life when he learnt how to handle stress and take control of his response to change and challenges; he now helps others do the same.

One of our Graduates, Beth, tuned in.

“When I started working from home, I felt stressed due to the changes in my way of working. Paul gave useful tips and techniques to deal with stress, from as simple as organising my calendar and scheduling in regular 5-10 minute breaks to make sure I get up and take a break from my work. The sessions have made me feel more in control of my wellbeing, more aware if I’m not feeling my best, and given me tips for improving things.”

We also have a range of tools in place to support our Employees and their wellbeing all year round. ‘Kinda’, our new online tool built inhouse for Nationwide colleagues, connects those who are isolating with those who can help.

And every colleague has full access to Unmind, an app designed to help you manage your mental health proactively. Unmind is an independent and completely confidential digital platform made up of tools and training. It's available anytime, anywhere – from your desktop or mobile app, in work or at home. Recently, Unmind’s Co-founder, Dr Nick Taylor, joined our CEO Joe Garner for a webinar to discuss how it works and answer employees’ questions on wellbeing too.