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Happily hybrid: We're reimagining our world of work. Teams who were office-based now ‘locate for their day’. Find out more >

Customer Support

Be the face and voice of our Society

Customer Support


Customer Support at Nationwide

We want to help our 15 million members in the way that's easiest for them, whether that’s in-person, over the phone, via digital channels or using video technology. However they choose to contact us, there'll be a friendly human at the ready.

Our Teams

We started with mortgages but now offer a range of financial products and services. You could work in an advisory role helping our customers choose what's right for them, a support role answering their questions, or maybe managing the team is right for you? Take a look. 

Current vacancies

Explore our current vacancies and apply for roles at Nationwide

Deputy Branch Manager

From £25,421.00

Location Newbury Branch
Contract Permanent

View job

Member Representative

from £20,300

Location Redditch Branch
Contract Fixed Term Contract

View job

Member Representative


Location Eastleigh Branch
Contract Permanent

View job

There are 54 vacancies in Customer Support & Advice
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Aisha 920 X 590

I'm 'home grown' - I've worked my way up.

Aisha is one of our youngest senior managers. She won the prestigious WeAreTheCity Rising Star award in 2020 and is honoured to be a role model to women and women of colour in pushing the boundaries and showcasing their value.

We promise you’ll get the best out of us. And we promise to get the best out of you, too.

Aisha, Senior Change Manager

Shape the way we work

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Take the quiz

Find out if a Nationwide Customer Support role would suit you. It's quick, easy and anonymous. Pick one of the answers for each of these ten short questions. You'll learn more about working for the Society and get useful advice on next steps.

Take the quiz