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Member Experience & Operations

Supporting the lives of our members when they need us most in challenging times

Member Experience & Operations

Why you should choose Nationwide

We take our responsibility to look after our members and colleagues very seriously. ‘Doing the right thing’ is one of our core values. Working in our 'Moments That Matter' team, you will be at the heart of the Society, supporting the lives of our members when they need us most. It's a big job which requires a real team effort. You could be working in areas such as Fraud, Financial Difficulty, Bereavement, or Complaints. You will have the opportunity to rotate around different teams and broaden your understanding of Nationwide’s operations and how we strive to provide legendary service for our members.

Current vacancies

Explore our current vacancies and apply for roles at Nationwide.

2022 Graduate Programme

£28,000 - £28,000

Location UK Wide
Contract Permanent

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There is 1 vacancy in Member Experience & Operations


Grow, learn and develop

The teams you'll join, and would have the opportunity to lead, are totally focused on what our members want from us. You will be building and delivering unique services and experiences which help reassure our members in big life moments when they need some extra support. And, of course, for the smaller everyday moments where seamless efficiency and ease matters so much. Across this scheme, you can expect a real breadth of opportunity and chance to learn about risk management and mitigation, strategy development, operations management, governance and reporting, business planning and customer service – just to mention a few!

What you'll be doing

From day one, you’ll be embedded into the team and involved with processes that directly help our members. You’ll experience first-hand the positive impact our teams have when members need it most.

Throughout your time on the programme, you’ll gain experience supporting members and colleagues in an exciting environment. You could be leading a team that are communicating directly with our members, whether that be to investigate issues to reach the right outcome, creating personal experiences and making things better for our members when they need us most. If we’ve let our members down and they’ve had to complain, you could be helping put it right and stop it happening again.

You’ll be responsible for analysing key information, monitoring performance, producing reports and providing recommendations to Senior Management that will directly contribute to how we deliver value to our Members. It doesn’t just stop there though, as your job will be to see things from a fresh perspective and support us to continually improve, push the boundaries and help us simplify how we work.

You’ll get the chance to gain a broad set of skills across different roles before specialising in the one that’s right for you.


Words that describe you

Logical, good communicator, well-organised, team leader, pragmatic, great with people, outcome focused and collaborative, passionate about people and caring.

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