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Coronavirus update: We know coronavirus is causing a lot of uncertainty, so we just want to reassure you that we’re still recruiting. We’re doing our interviews over video, our technical assessments are online and people are still starting new jobs, albeit virtually. Find out more >

Customer & Employee Experience

Provide the very best for our members and colleagues

Customer & Employee Experience

Mutuality is all about looking after each other

If you’re keen to understand what people need and make sure we have the right plans in place to provide the very best for our customers and colleagues, this could be the placement for you.



Grow, learn and develop

You’ll build and maintain strong working relationships and use your communication skills to gather insight from different areas of the business and influence outcomes. In our digital age, you’ll need to be up-to-speed with the platforms and apps people use – internet and mobile banking, Twitter, Skype, and so on.

When there are lots of moving parts involved, there can be ambiguity and complexity. You’ll be confident dealing with both and, your passion for delivering great service will keep you solution-focused and driving for the right results. You’ll also have a passion about the future and a ‘what if’ attitude around our Strategy.

If you’re looking for challenges and bucket-loads of opportunity to learn and develop, this is the perfect starting point.

Words and phrases that describe you

Service-orientated, tenacious, solution-focused, good communicator, empathetic, digitally savvy, forward and strategic thinking, curious, development-focused and insightful.

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