Ensuring Nationwide delivers fair outcomes for members, as well as protecting our brand and reputation

Group Compliance is headed by Julia Dunn, Chief Compliance Officer.

Julia joined Nationwide in September 2013 as a Group Director, from the Financial Conduct Authority (FCA), where she has spent 13 years in Supervision and Enforcement. Prior to this, Julia spent 12 years at PriceWaterhouseCoopers, in Financial Services Audit, Forensic Accounting and Litigation after having qualified with them as a chartered accountant.

Julia has over 20 years' experience of managing complex compliance and conduct issues in financial services as well as strong relationships within the regulatory authorities, H M Treasury and other professional services.

As a financial services organisation there are many legal and regulatory requirements that Nationwide must comply with. There can be considerable impacts of not complying with these requirements, whether it's a decline in customer experience, reputational damage or a financial implication such as a fine.

It's the responsibility of Group Compliance to ensure that Nationwide delivers fair outcomes for members, and to protect the brand and reputation of the business.

A key part of our work is to build close relationships with our regulators i.e. the Financial Conduct Authority and Prudential Regulatory Authority, and to demonstrate our compliance to the Board and other committees.

The work of Group Compliance affects more than you might think. Whether it's the small print in our advertising, the design and pricing of our products, the processes in our branches and contact centres or how we confirm customers are who they say they are, we work very closely with the whole business and with regulators to help Nationwide achieve its corporate goals.

The division is made up of the following teams:

  • Legal
  • Compliance Oversight
  • Financial Crime
  • Compliance Advice
  • Secretariat