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Communications Consultant

  • Contract: Permanent
  • Reference: R00AOR03968
  • Closing Date: 14 July 2024
  • We're happy to consider flexible working approaches for this role
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Description

This is a fantastic opportunity to join our Legal, Regulatory & Mandatory (LRM) customer communications team within Nationwide’s Customer, Brand & Engagement function.

This team is responsible for all LRM communications across a mix of print and digital channels for all account types within Nationwide. As we continue to develop and roll out our new, modern, customer-focussed brand, your role will be to transform and create our most critical customer communications.

Reporting to the LRM Communications Manager, you’ll use your communications expertise and experience to take complex business requirements and turn them into simple, engaging, and performance driven communications and customer journeys.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Working with key stakeholders from across the business, you’ll be responsible for taking communication briefs from inception to delivery. This means bringing together subject matter experts, interrogating business requirements, ranging from the straightforward to the highly complex, recommending and creating the optimal customer communications response, and ensuring all regulatory requirements are met.

About you

  • You are passionate about creating brilliant, insight-led customer experiences that achieve great customer outcomes.
  • You have experience of financial services communications and the regulatory environment.
  • You have the confidence and credibility to lead a room, calling on the expertise of regulatory and product experts to help inform and validate the solutions you recommend.
  • An expert critical thinker, you’ll be quick to understand and break down complex information to get to the heart of the customer and business outcomes we need to achieve.
  • With a sound understanding of the principles of copy and design, you can write and design journeys and communications that are easy to understand and follow, anticipate and answer customer needs in the moment, and deliver a positive brand experience that deepens our customer relationships.
  • You work collaboratively with colleagues across the organisation to ensure the journeys you design and communications you develop are fully integrated and joined up across all channels and customer touch points.
  • Having a growth mindset, you thrive in an environment of change and continuous improvement.

You are also:

  • Skilled in managing multiple priorities and expectations, and able to work independently, escalating where needed.
  • A confident decision maker and passionately own the quality of the communications you produce.
  • A collaborative and a natural relationship builder. You’ll quickly engender trust among your internal and external stakeholders.
  • Experienced in interpreting and applying customer research and insight to inform a programme of continuous measurement and improvement to drive success and engagement rates.
  • Have a superb eye for and passion for detail and quality. You’ll be able to spot an error a mile off and recommend appropriate action to correct it.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Please note that should you be successful in securing this role the job title on our internal systems will be Marketing and Corporate Affairs Consultant

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Communications Consultant

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