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Delivery Manager - CoE Remediation (12-month FTC)

  • Contract: Fixed Term Contract
  • Reference: R00AOR04133
  • Closing Date: 17 July 2024
  • We're happy to consider flexible working approaches for this role
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12-month Fixed-term Contract

We are looking for enthusiastic self-starters to join our team; The Remediation Centre of Excellence requires experienced Delivery Managers. We’re looking for individuals who can think on their feet and ask the right questions, who have strong leadership skills, the ability to inspire a team and delivery effectively.

At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices in Swindon or Northampton. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

  • Lead the day-to-day management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting the scoping, planning, estimating, and delivering the change
  • You’ll lead the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality. This will involve business readiness, control development, monitoring and implementation.You must be adept at working with ambiguity and delivering at pace.
  • Provide timely updates and reporting to the Programme Lead/Delivery Manager on progress, financials, updates to plan, slippage, risks and issues.
  • You’ll be working with multiple teams across Customer Resolutions, and heavily with our operational functions, understanding multiple dynamics, demand and influencing styles is essential.
  • You’ll work to ensure the solutions linked to the remediation project are implemented to ensure they meet the needs of our
  • Identification and implementation of continuous improvements to deliver business benefit and efficiencies.
  • Supporting the identification and utilisation of the appropriate delivery methodology ensuring that deliverables are fit for purpose and enable the defined outcomes
  • Pro-active identification, communication and resolution of risks and issues.
  • Supporting and leading the capture, review, sharing and enacting of lessons learnt
  • This role demands collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework.

About you

  • Demonstrate experience of delivering remediation activity and knowledge of remediation principles
  • Extensive knowledge of leading medium/large complex projects end to end from inception, demand planning through to benefits realisation which have delivered compelling and measurable outcomes
  • Strong critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions
  • Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities
  • Knowledge and experience of working with different change methodologies e.g., Agile and experience of robust governance and reporting frameworks
  • Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence
  • Excellent communication skills both written and verbal, with the ability to challenge and influence where required
  • Enthusiasm and a pro-active, collaborative and professional approach, coupled with high levels of resilience
  • The ability to lead teams whilst working with ambiguity and delivering at pace

It would be nice if you also had:

  • Degree level education or equivalent (i.e., a change management qualification) or experience in change management evidenced

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We’d love to We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.


Delivery Manager - CoE Remediation (12-month FTC)

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