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Contingent Workforce Engagement Consultant - Operational Recruitment Lead (12 month FTC)

  • Contract: Fixed Term Contract
  • Reference: R00AOR04097
  • Closing Date: 18 July 2024
  • We're happy to consider flexible working approaches for this role
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The Resourcing Operations Team are responsible for all recurrent administrative & operational tasks for the wider resourcing function as well as on boarding and recruitment activities associated with our contingent workers.

Our customers, colleagues and stakeholders are society wide and include the Recruitment & Supplier Management teams, our recruitment partners, candidates, workers and hiring managers. We make sure that all Contingent Workers are able to start work and access our systems compliantly and on time.

We support our temporary workers and managers on their journey from formal offer and throughout their tenure at Nationwide (including Temp to Permanent T2P, and/or exit). We remain versatile and continually improve with efficiencies that benefit customers, colleagues and stakeholders.

As part of a highly valued and supportive team, during this 12 month fixed term contract you will take the lead on planning, prioritising and at times handling a busy operational workload centred around some key recruitment activity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Within this role, you will be responsible for Contingent worker on boarding and ongoing relationship management with workers and hirers, in doing so you will engage in 3rd party supplier engagement/oversight and regular internal stakeholder engagement ensuring that processes are adhered to by our team and our internal customers.

Supervision and coaching of team members to ensure capacity balance and versatility growth will be required while also deputising for Operational Improvement Manager

A working day will also consist of Investigation and resolution of escalations from our internal customers (business users, hirers, and workers), Quality Assurance on critical activities such as offers, contracts and payroll process, being involved in Risk and controls oversight (inc. RAID log, Right To Work, Contract offers and change tracking) and contributing to Continuous Improvement activity.

About you

  • Full understanding and subject matter expertise of contingent workers and processes (Temporary, Statement of Work and Day Rate Contractors)
  • Demonstrable experience of complaints/conflict resolution, ability to mediate and reach fair outcomes.
  • Experience of capacity/work allocation or similar in a small team with ever-changing priorities and firm deadlines while owning excellent organisational and task management skills yourself
  • Stakeholder management at a strategic level (more than operational)
  • To know how to drive good outcomes from 3rd party suppliers.
  • Excellent communication and influencing skills both in written and verbal formats.
  • To present and report both internally and externally with confidence using MS Office suite
  • To act with professionalism and integrity to manage confidential, challenging and sensitive situations
  • Experience in either a recruitment or HR/people operations environment

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.


Contingent Workforce Engagement Consultant - Operational Recruitment Lead (12 month FTC)

Apply Now

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