Description
This role sits within our Retail Products Team, where you will be responsible for overseeing and working with stakeholders across the business to improve our processes and how we manage risk and customer outcomes
As end to end process owners, it is our job to understand our processes and how they perform, working with those who operate the processes to ensure controls are in place and effective at preventing any issues, while looking for opportunities to drive improvements to customer experience and outcomes. While your work will involve looking at all aspect of process improvement, from satisfaction and complaints to efficiency, your immediate focus will be on strengthening our risk management across processes to protect customers and the business.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth, Northampton or Dunfermline office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
There’s never been a more exciting time to join our Retail Products team, as we work to improve our propositions and end to end customer experience. This will be an important role to help us continually assess that our processes are well-controlled, and you will work closely with key stakeholders across the business to ensure we focus process improvements in the right areas.
As Product Manager within Retail Products you’ll:
- develop an excellent understanding of our retail processes and the potential customer harms within them.
- work with process mapping teams and process operators to challenge controls are well-designed and operating effectively.
- where issues and opportunities to improve processes are identified, ensure that actions are in place to address and track these through to completion.
- build a clear understanding of Nationwide’s risk framework and our internal policies to enable us to identify and address any issues.
- Also be supporting the broader Retail Products team with overall objectives.
About you
Playing such an important role within the team means as a minimum you’ll have or be:
- an established product or risk manager, ideally with a good knowledge of banking and savings products and the wider market.
- experience of managing or overseeing processes or risks within Financial Services and leading and coordinating activities across multiple business areas.
- a curious, inquisitive and analytical mind which enables you to spot issues and opportunities to improve.
- excellent interpersonal skills and a proven ability to work successfully with a wide range of stakeholders.
- an effective communicator, and be able to clearly present information to and influence senior managers and the wider business.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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